Brian Laroche

  • LISTEN 2019 is “in the Books”

    LISTEN 2019 is “in the Books”

    It’s hard to believe after all the planning and hard work by so many people here at CallMiner that “LISTEN 2019 Velocity to Vision” at Margaritaville Resort in Hollywood FL is finally “in the...

    Read Article
  • See You at Customer Contact Week in Las Vegas

    See You at Customer Contact Week in Las Vegas

    CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in...

    Read Article
  • The Do’s and Don’ts of Customer Engagement Analytics from CCW

    The Do’s and Don’ts of Customer Engagement Analytics from CCW

    Speech analytics has come a long way since its introduction. No longer is it constrained to the walls of traditional quality assurance. Earlier this year, I sat down with Brian Cantor of Customer...

    Read Article
  • See CallMiner At Enterprise Connect 2019!

    See CallMiner At Enterprise Connect 2019!

    The CallMiner’s event calendar is jammed packed over the next three months as we crisscross the country sharing our company mission that feedback is a gift to organizations of all industries and...

    Read Article
  • Customer Contact Week Winter: See You All in Nashville!

    Customer Contact Week Winter: See You All in Nashville!

    We are all pretty excited about CallMiner’s participation at Customer Contact Week Winter, in Nashville January 15 – 18, 2019.  This is the 20th year of CCW events which hosts contact center and...

    Read Article
  • 3 Voice and Text Analytics Questions Answered from ROI Webinar

    3 Voice and Text Analytics Questions Answered from ROI Webinar

    Of all the trending acronyms that come and go in our industry, ROI (return on investment) is one that never goes out of style. In our recent webinar How to Get the ROI from Your Contact Center...

    Read Article
  • SiriusXM CallMiner Success Story Podcast Highlights from CCW

    SiriusXM CallMiner Success Story Podcast Highlights from CCW

    CallMiner recently participated in Customer Contact Week, an event dedicated to exploring best practices in the call center training, technologies, and priorities. During the event, we conducted...

    Read Article
  • Q&A on Best Practices and Guidelines for Purchasing Speech Analytics Webinar

    Q&A on Best Practices and Guidelines for Purchasing Speech Analytics Webinar

    Recently I had the pleasure of speaking on a webinar, Best Practices and Guidelines Purchasing Speech Analytics with Colin Taylor, CEO & Chief Chaos Officer of The Taylor Reach Group on...

    Read Article
  • See You At Customer Contact Week For Discussions, Demos, and Copper Mules

    See You At Customer Contact Week For Discussions, Demos, and Copper Mules

    Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including...

    Read Article
  • loading
    Loading More...