- Greater annual increase in customer lifetime value
- Greater annual improvement in customer effort score
- Greater annual increase in average customer profit margin
- Greater annual increase in employee engagement rate
- Greater annual increase in customer retention rate
Learn in this webinar featuring Praxidia the insights, best practices and success stories on implementing a...
Other Content You Might Like
This study’s startling results tell a woeful tale about failed customer service execution and identifies key opportunities for brands to differentiate on the customer experience they deliver
Learn how J.Lodge uses CallMiner’s Eureka platform to identify customer friction points and what policies or procedures might prohibit positive call outcomes
Join Shellpoint Mortgage Servicing as they share how SMS has successfully implemented and evolved their speech analytics program
This first-of-its-kind assessment methodology enables you to quantify the maturity of your speech analytics programs and define steps to accelerate implementation, adoption and results.
WFH agents shape your brand and you can use this to improve loyalty. Contact center CX insight with emotional metrics are evolving from a from compass to GPS. Learn what the big CX of 2021 will be.
Learn how Avadyne Health successfully combined technology and processes to elevate patient experience, achieve client revenue goals and maintain compliance.
This invaluable guide provides best practices for implementation and execution of outbound contact center activities and includes market sizing as well as other industry statistics.
Uncover how brands responded to the pandemic, the impact on customer service preferences, and where brands should focus to deliver an exceptional customer experience.
Learn how Exeter Finance leveraged CallMiner's Eureka platform to decrease call avoidance by 30% and improve agent performance.
Nothing about first contact resolution is simple. This report will help you measure it accurately, balance it against other business metrics, and improve FCR to help you and your customer.
Learn how to leverage speech analytics to analyze 100% of interactions and provide insights along with in-the-moment, next best action agent guidance to exceed business goals.
This study examines what contact centers are doing to maintain/improve their performance during these trying times and how a successful contact center will be defined in the months and years ahead.
Join Dialog Direct’s Vice President of Training, Marvie Wright as she provides an overview the advantages of migrating and creating a remote based contact center agent workforce.
Join contact center expert Donna Fluss and CX leader Steve Chirokas as they discuss best practices to handle transitioning to, and managing, a remote contact center workforce during this pandemic.
This report provides advice to empower agents during this era of remote working.
Learn how CallMiner Eureka empowered USCB to improve compliance, increase visibility into agent and customer behaviors and cut training time in HALF.
To help organizations migrate to a remote workforce during COVID-19, we have compiled a list of practical and actionable practices that can help contact centers manage through the coronavirus pandemic
Hear from J.Lodge, how they quickly launched, scaled, and adjusted tactics in their speech analytics programs to double close rates for a national telecommunications provider.
Hear how CallMiner empowers Avadyne Health to tell their customers both what their patients say, and ‘how they feel’ during calls.