Using Interaction Analytics to Digitize & Optimize Performance

This eBook focuses on how Interaction Analytics gives contact center agents and managers the boost they need to be their best. It can be applied to identify best practices, objectively and accurately measure performance, improve coaching, and guide agents in real time to provide the best possible customer experience.

Interaction Analytics can do all this because it automatically captures and analyzes all customer interactions across call, email, text, chat and social channels

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4 Measurements of CX Success in the Outsourced Contact Center
4 Measurements of CX Success in the Outsourced Contact Center

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Real Time Resolutions Improves Contact Center Efficiency
Real Time Resolutions Improves Contact Center Efficiency

See how Real Time Resolutions increased call center efficiency, decreased operational costs and improved ca...