Sales Effectiveness

In sales focused contact centers, optimizing agent and contact center performance has direct impact on topline revenue. Understanding what is happening within your sales conversations is the key to unlocking immediate opportunities for increasing your sales.

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4 Measurements of CX Success in the Outsourced Contact Center
4 Measurements of CX Success in the Outsourced Contact Center

When it comes to business process outsourcing (BPO), the virtual assistant market is predicted to reach $3...