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10 Speech Analytics Needs to Know for CX Pros

Read our 10 “needs to know” to introduce CX professionals, as well as marketing and anyone else outside the contact center who isn’t taking advantage of the data available for better Voice of the Customer and Voice of the Employee programs.

For most CX professionals, speech analytics is an unfamiliar technology. It’s most likely associated with the contact center which for most CX pro’s is a black hole of mystery and in some cases CX indifference. Capable speech analytics solutions offer an incredibly rich source of customer experience detail that cannot be obtained anywhere else!

 

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