Other content in this Stream
How to Build a Speech Analytics Program
Text & Speech Analytics: Different Models For Different Use Cases, Produced by No Jitter
Dispelling the myth that out-of-the-box text analytics tools work the same on spoken conversations as they do on written words.
Under Redaction! Why Companies Can’t Seem To Get It Right When It Comes To Recorded Data
Another day, another enterprise giant being forced to admit that sensitive customer data may have been improperly monitored or used without consent. In this latest instance, it was a case of...
Find Out Why Customers Engage Through the Science of Conversation
Call center agents interact with more customers daily than any other department of your company – and these conversations tend to be what makes or breaks the customer’s perception of the brand....
Text and Speech Analytics Are Not Created Equal
VP of AI Rick Britt and Data Scientist Kristen Stallings discuss how speech analytics platforms are trained on data derived from conversation and tuned for the unstructured nature of speech.
3 Potential Pitfalls of DIY Speech Analytics
More and more organizations are looking to build in-house data science or AI teams to use emerging technology and techniques to harness the power of their data. With the growth of these internal...
Your Questions on Call Center Agent Engagement Answered
Agent or employee engagement is a vital topic in call center management. Many contact centers are new to defining what employee engagement looks like, measuring, and figuring out how to tie...
Ask the Expert: 6 Questions About AI in the Contact Center
In the latest edition of the Inner Circle’s Guide to AI, Chatbots & Machine Learning CallMiner’s VP of AI Rick Britt and Senior Data Scientist Yang Liu answered questions from their user...
Why Work with CallMiner
CallMiner Analyze: Actionable Insight from Customer Engagement
CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.
For Better Customer Experience, Take a Closer Look at Context in Your Contact Center
Contact centers contain a plethora of data that can drastically impact customer experience and your customer’s overall relationship with you. It’s the place where the voice of the employee, voice...
Sweet Emotion: Measuring Emotion for Better Experiences
Learn how through emotion you can gain actionable insights to better your Voice of the Customer and Voice of the Employee programs.
Customer Experience Demo
Is Your Data Being Held Hostage (by your Speech Analytics Vendor)
Many call centers utilize speech analytics solutions because it helps streamline their overall operations and better track agent performance. When you decide to invest in a solution, you trust...
CallMiner Customer Success Directors
CallMiner Coach: Real-Time Agent Quality Management
CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.
BIA and BIA+ Certification
As part of CallMiner’s commitment to accelerating return on investment for our customers, we offer advanced training to develop power users for your engagement analytics program.
Eureka Capture Datasheet
Real-time audio for speech analytics.
What is Sentiment Analysis? Examples, Best Practices, & More
A Definition of Sentiment Analysis Sentiment analysis is a method for gauging opinions of individuals or groups, such as a segment of a brand’s audience or an individual customer in communication...
Risk and Compliance Demo