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Sweet Emotion: Measuring Emotion for Better Experiences
Sweet Emotion: Measuring Emotion for Better Experiences

Learn how through emotion you can gain actionable insights to better your Voice of the Customer and Voice o...

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Is Your Data Being Held Hostage (by your Speech Analytics Vendor)
Is Your Data Being Held Hostage (by your Speech Analytics Vendor)

Many call centers utilize speech analytics solutions because it helps streamline their overall operations ...