Analytics is one of the more versatile and powerful innovations that has become available to contact centers. Today interaction analytics is being used to reduce call times and raise agent productivity and increase revenues from sales and collections operations. It is also used to improve adherence to best practices, improve documentation and compliance with TCPA (Telephone Consumer Protection Act), FDCPA (Fair Debt Collection Practices Act) and other regulations, optimize the customer journey across all contact channels and touchpoints, and provide a more efficient, satisfying, targeted and optimized customer experience.
Home » CallMiner Advantages » How Interaction Analytics Reduces Costs, Optimizes Engagements, and Provides Rapid ROI
Error - something went wrong!
Other content in this Stream
The CX Pro’s Guide to Speech Analytics
Read how speech analytics can uniquely empower customer experience initiatives!
CallMiner Advantages: Head & Shoulders Above the Rest
Why Work with CallMiner
CallMiner Solution Packs
CallMiner Solution Packs are designed to jump start your speech analytics program with out-of-the-box content, leading to faster speed to intelligence.
Engagement Optimization: CallMiner User Community
Learn more about EngagementOptimization.com. Work with your customer engagement professional peers to help navigate the evolution of customer engagement.
Eureka Platform Intro
Eureka Security datasheet
Eureka Redact datasheet
Eureka Xchange datasheet
CallMiner Best Practices for Analytics and Business Intelligence
Learn in this CRMXchange discussion best practice for analytics and business intelligence.
Eureka Playbooks datasheet
Eureka API datasheet
10 Best Practices You Need to Make the Most of Your Speech Analytics
Top 4 Ways to Quantify Interaction Analytics ROI to Your CFO
Risk & Compliance
Contact Center Efficiency