We'd like to learn a bit more about you before downloading this report.

First Name
Last Name
Job Title
# of Agents
Do you currently have speech analytics?
Opt-in for future communication?
Thank You!
Error - something went wrong!

US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers

Avoidable customer churn is costing US businesses $136 billion a year. CallMiner surveyed 1,000 US adults to find out why consumers contact suppliers, how they were feeling when they contacted a call centers and which communications channels they preferred. What we uncovered is a switching epidemic – and that call centers play a pivotal role in whether consumers stay loyal or decide to switch.


Read complete results from this survey to learn:

  •  Which industries consumers are switching the most
  •  The reasons why customers say goodbye
  •  Why call centers are key for consumer loyalty
  • Why listening and empathy are keys to success
Previous Video
Voice of Customer Analytics
Voice of Customer Analytics

Next Flipbook
Ventana Research: Putting Customer Conversations to Work
Ventana Research: Putting Customer Conversations to Work