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Unsolicited Feedback Can Be Rocket Fuel for Your CX Engine
Unsolicited Feedback Can Be Rocket Fuel for Your CX Engine

It’s time to create a complete picture of the customer experience with unsolicited feedback with speech ana...

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The True Path to Measuring Customer Sentiment Through Speech Analytics
The True Path to Measuring Customer Sentiment Through Speech Analytics

Sentiment analysis has become an industry phrase that has ushered in an acute focus for organizations towa...