Speech Analytics Delivers Significant Sales & Process Improvements

Read how customer experience and marketing solutions experts Dialog Direct used speech analytics to deliver significant sales and contact center process improvements.

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Higher Ed Growth: Improving QA Efficiency, Contact Insights, Agent Performance and Compliance
Higher Ed Growth: Improving QA Efficiency, Contact Insights, Agent Performance and Compliance

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Lessons Learned from Transitioning to Automated Agent Scorecards
Lessons Learned from Transitioning to Automated Agent Scorecards

Learn how two organizations converted from manual agent scoring to analytics-powered automated scorecards, ...