Other Content You Might Like
Join Dialog Direct’s Vice President of Training, Marvie Wright as she provides an overview the advantages of migrating and creating a remote based contact center agent workforce.
Hear how CallMiner empowers Avadyne Health to tell their customers both what their patients say, and ‘how they feel’ during calls.
Learn how CallMiner Eureka empowered Holiday Inn Club Vacations to generate 4X ROI in their first year with just one person devoting a few hours a week focusing solely on ‘silence.’
Learn how CallMiner Eureka empowered MTM to launch their ‘AWESOME button’ for agent performance to help increase contact center efficiency and improve customer experience.
Learn how CallMiner Eureka empowered USCB to improve compliance, increase visibility into agent and customer behaviors and cut training time in HALF.
Through advanced use of speech and text analytics, Praxidia delivers managed analytics and consulting the improve ROI for its clients. Read their success with largest US airline for web chat.
Dialog Direct is a marketing services and customer experience solution provider that differentiates by the quality of experience it can deliver to its clients and their end customers. They...
Hear from Thomson Reuter's Senior Analyst, Brian Miller, how they used speech analytics to define root cause, develop a process for call center success.
Learn about the evolving role of speech analytics in contact center how to overcome internal challenges and ongoing utilization to drive sustainable results for your business.
Hear from our roundtable of experts how to gain customer insights to more accurately measure, track and improve the quality of the customer interactions.
Gain near real-time actionable marketing insights that drive sustainable, revenue enhancing results for the customers, clients and markets they serve.
Review the impact of consumer complaints, it’s relevance to CFPB compliance and how interaction analytics can support improved tracking and higher compliance behavior in your agent community.
Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.
Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.
Maintaining contact center compliance in the debt collection industry is a difficult task with compliance to state-by-state regulatory laws and agent retention being two of the biggest. One error...
Learn how SiriusXM uses CallMiner Eureka to inform decisions and improve performance across, sales, customer service, and product development using data of their 35 million customers.
Read how CallMiner Eureka helps State Collection Service Inc. increase recovery rates, while dramatically improving agent and contact center efficiency and CX.