Forward-thinking organizations are leveraging interaction analytics (a/k/a speech analytics) both in and outside of the contact center to gain a better understanding of the true “Voice of the Customer”.
Join 2016 Speech Tech Implementation Award winners Rick Britt of Encore Capital Group and Open English’s Esam Rhman and Andres Chuquimia for this enlightening webinar as they share how they use interaction analytics to gain near real-time actionable marketing insights that drive sustainable, revenue enhancing results for the customers, clients and markets they serve.
Attendees to this informative webinar will learn how interaction analytics:
- Reveals customer sentiment and how they view products, services and competitors
- Tracks and trends marketing insights (beyond surveys)
- Measures the “why” in customer expressions
- Uncovers consumer tendencies
- Can be applied to customer behavior prediction models