Learn from innovative healthcare revenue cycle management leader, Avadyne Health's senior director of business intelligence, Pete Hamlin along with members of speech analytics leader CallMiner’s veteran staff of Brian LaRoche, marketing director, Eduardo von Borstel, solutions architect and Jami Kalmbach, customer success director in this 90-minute workshop.
This informative, interactive workshop will teach participants:
- How AI-fueled omnichannel speech analytics works
- How speech analytics and best practices dramatically improve coaching approach and agent performance
- How Avadyne successfully combined technology and processes to elevate patient experience, achieve client revenue goals and maintain compliance
- How speech analytics helps improve image, products and processes of both the service provider and the customer