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Through advanced use of speech and text analytics, Praxidia delivers managed analytics and consulting the improve ROI for its clients. Read their success with largest US airline for web chat.
Dialog Direct is a marketing services and customer experience solution provider that differentiates by the quality of experience it can deliver to its clients and their end customers. They...
1:00:01Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.
Maintaining contact center compliance in the debt collection industry is a difficult task with compliance to state-by-state regulatory laws and agent retention being two of the biggest. One error...
See how Real Time Resolutions increased call center efficiency, decreased operational costs and improved call volumes in their contact center.
Learn how Bluegreen Vacations used speech analytics to turn contact center operations from a cost center to a profit center.
10:11See how TradeGlobal uses customer journey and interaction analytics to solve repeat call drivers, improve agent training and performance, and uncover issues that impact customer service.
CallMiner recently participated in Customer Contact Week, an event dedicated to exploring best practices in the call center training, technologies, and priorities. During the event, we conducted...
1:01:59Use of CallMiner Eureka post contact and real-time interaction analytics for sustainable improvements in contact center and agent performance for State Collection Service.
Learn how AMCOL Systems improved their contact center analytics program with real-time agent feedback for improved agent performance and compliance.
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