Previous Flipbook
A Day in the life of an Analytics Analyst at Simple Health
A Day in the life of an Analytics Analyst at Simple Health

Simple Health implemented CallMiner Eureka interaction analytics to improve the ability to monitor and trai...

Next Flipbook
Lessons Learned from Transitioning to Automated Agent Scorecards
Lessons Learned from Transitioning to Automated Agent Scorecards

Learn how two organizations converted from manual agent scoring to analytics-powered automated scorecards, ...