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Collection Success Stories in the Contact Center: Part 2
Maintaining contact center compliance in the debt collection industry is a difficult task with compliance to state-by-state regulatory laws and agent retention being two of the biggest. One error...
Cabot and CallMiner Win ‘Best Use of Technology’ Award at the Credit Excellence Awards
We are excited to announce that last week CallMiner and Cabot Credit Management (Cabot) won the ‘Best Use of Technology’ Award at the Credit Excellence Awards 2018 presented by Credit,...
Collections Success Stories in the Contact Center [Video]
The debt collector industry often has a bad reputation, but the truth is debt collector agents have to overcome significant obstacles every day. Maximizing collections revenue while remaining...
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Real-Time Feedback Takes Agent Performance and Compliance to New Levels
Learn how AMCOL Systems improved their contact center analytics program with real-time agent feedback for improved agent performance and compliance.
Identify, Predict and Stomp Out Fraud
Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.
What is Collection Analytics? Definitions, Benefits, and More
Debt collection companies are now turning to speech analytics in order to help them reduce delinquencies and mitigate losses allowing businesses to maximize their accounts receivable recovery....
Improving Productivity and Collections Revenue While Mitigating Risk
For many businesses, debt collection is an unavoidable necessity. It is also one of the essential tasks a business needs to complete to see success and maintain a steady cash flow. Too often,...
State Collection Services Case Study
Speech Analytics Solutions for Credit & Collections
Using Interaction Analytics to Digitize & Optimize Performance
Lessons Learned from Transitioning to Automated Agent Scorecards
Learn how two organizations converted from manual agent scoring to analytics-powered automated scorecards, providing 100% agent call monitoring, reduced after-call work, and increased compliance.
Collections ROI - The Path to a Return on your Speech Analytics Investment
50 Debt Revenue Recovery Tips: Developing a Debt Revenue Recovery Strategy, Tools & Technology, and More
There are several reasons for clients and customers to become delinquent in their accounts. Whether clients fail to pay because of poor health, lost employment, or a poor customer service...
Access Financial Case Study
How Artificial Intelligence and Interaction Analytics Drive Better Customer Experiences
TCPA CallMiner Webinar with Tomio Narita
The State of Debt Collection 2018: Industry Statistics, Trends, Collection Practices, and More
The debt collection industry has earned its share of ire over the years, but it’s an industry that continues to grow across multiple verticals including auto finance, healthcare, mortgage...
Optimal Revenue Recovery: TCPA and FDCPA Updates
The challenge for collection of consumer debt firms remains the same -- maximizing recovery rates while maintaining compliance with current and future regulations.
UK Collections: The Path to Return on Investment