Engagement analytics content for telecom and other communications service providers.
Contact Center Practices and Guidelines for Managing Through COVID-19
To help organizations migrate to a remote workforce during COVID-19, we have compiled a list of practical and actionable practices that can help contact centers manage through the coronavirus pandemic
Customer Interaction Analytics for Communications Companies
Can You Hear Me Now? How to Use Speech Analytics to Close More Sales with JLodge
Hear from J.Lodge, how they quickly launched, scaled, and adjusted tactics in their speech analytics programs to double close rates for a national telecommunications provider.
The CX Pro’s Guide to Speech Analytics
Read how speech analytics can uniquely empower customer experience initiatives!
Announcing Medallia Partnership to Empower Voice of the Customer Insights
This week CallMiner announced a partnership with Medallia, the leader in Customer Experience Management cloud technology. The new partnership pairs CallMiner’s contact center engagement analytics...
Customer Experience & Voice of the Customer Datasheet
Read about Speech Analytics for Voice of the Customer insight and see Eureka use case examples
Guide to Contact Engagement Analytics
Download this guide to improving contact center efficiency, agent performance, and compliance.
Dialog Direct Customer Success Story
Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.
Stop Losing Customers By Listening To Them With Speech Analytics
Learn how speech analytics can protect your business from this customer switching epidemic by understanding why customers leave and how listening with empathy can help improve loyalty.
US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers
Avoidable customer churn is costing US businesses $136 billion a year. Our survey shows that the call center plays a pivotal role in whether consumers stay loyal or decide to switch.
5 Benefits of Collecting Metrics to Identify Common Contact Reasons
No matter what industry you serve, chances are your customers have high expectations. As a contact center, it is your primary responsibility to understand and manage customer expectations. That...
CallMiner Advantages: Head & Shoulders Above the Rest
US CallMiner Index: Communications
In the last 12 months alone, 51% of consumers said they had switched communications companies, placing the telecommunications sector top in the CallMiner Index. Read what are the leading causes.