Communications

Engagement analytics content for telecom and other communications service providers.

  • Contact Center Practices and Guidelines for Managing Through COVID-19

    Contact Center Practices and Guidelines for Managing Through COVID-19

    To help organizations migrate to a remote workforce during COVID-19, we have compiled a list of practical and actionable practices that can help contact centers manage through the coronavirus pandemic

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  • Customer Interaction Analytics for Communications Companies

    Customer Interaction Analytics for Communications Companies

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  • Can You Hear Me Now? How to Use Speech Analytics to Close More Sales with JLodge59:40

    Can You Hear Me Now? How to Use Speech Analytics to Close More Sales with JLodge

    Hear from J.Lodge, how they quickly launched, scaled, and adjusted tactics in their speech analytics programs to double close rates for a national telecommunications provider.

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  • The CX Pro’s Guide to Speech Analytics

    The CX Pro’s Guide to Speech Analytics

    Read how speech analytics can uniquely empower customer experience initiatives!

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  • Announcing Medallia Partnership to Empower Voice of the Customer Insights

    Announcing Medallia Partnership to Empower Voice of the Customer Insights

    This week CallMiner announced a partnership with Medallia, the leader in Customer Experience Management cloud technology. The new partnership pairs CallMiner’s contact center engagement analytics...

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  • Customer Experience & Voice of the Customer Datasheet

    Customer Experience & Voice of the Customer Datasheet

    Read about Speech Analytics for Voice of the Customer insight and see Eureka use case examples

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  • Guide to Contact Engagement Analytics

    Guide to Contact Engagement Analytics

    Download this guide to improving contact center efficiency, agent performance, and compliance.

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  • Dialog Direct Customer Success Story2:42

    Dialog Direct Customer Success Story

    Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.

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  • Stop Losing Customers By Listening To Them With Speech Analytics57:13

    Stop Losing Customers By Listening To Them With Speech Analytics

    Learn how speech analytics can protect your business from this customer switching epidemic by understanding why customers leave and how listening with empathy can help improve loyalty.

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  • US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers

    US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers

    Avoidable customer churn is costing US businesses $136 billion a year. Our survey shows that the call center plays a pivotal role in whether consumers stay loyal or decide to switch.

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  • 5 Benefits of Collecting Metrics to Identify Common Contact Reasons

    5 Benefits of Collecting Metrics to Identify Common Contact Reasons

    No matter what industry you serve, chances are your customers have high expectations. As a contact center, it is your primary responsibility to understand and manage customer expectations. That...

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  • CallMiner Advantages: Head & Shoulders Above the Rest

    CallMiner Advantages: Head & Shoulders Above the Rest

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  • US CallMiner Index: Communications

    US CallMiner Index: Communications

    In the last 12 months alone, 51% of consumers said they had switched communications companies, placing the telecommunications sector top in the CallMiner Index. Read what are the leading causes.

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