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The CX Pro’s Guide to Speech Analytics
Read how speech analytics can uniquely empower customer experience initiatives!

Announcing Medallia Partnership to Empower Voice of the Customer Insights
This week CallMiner announced a partnership with Medallia, the leader in Customer Experience Management cloud technology. The new partnership pairs CallMiner’s contact center engagement analytics...

US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers

5 Benefits of Collecting Metrics to Identify Common Contact Reasons