Dialog Direct Customer Success Story

Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.

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Guide to Contact Engagement Analytics
Guide to Contact Engagement Analytics

Download this guide to improving contact center efficiency, agent performance, and compliance.

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Stop Losing Customers By Listening To Them With Speech Analytics
Stop Losing Customers By Listening To Them With Speech Analytics

Learn how speech analytics can protect your business from this customer switching epidemic by understanding...