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Listening to the Contact Center to Overcome Pandemic Challenges

Customer experience is rightfully taking a backseat to concerns for health and safety when directly impacted by pandemic challenges. This is, however, a journey from which we will all transition into a world that has changed.

CX lessons learned during this time of crisis are ones that will be invaluable going forward. This whitepaper will address how to:

  • Balance CX impact with front line challenges
  • Expand your listening posts
  • Rely to a greater extent on unsolicited feedback
  • Bridge the CX-to-Contact-Center Gap
  • More actively listen to your customers & employees
  • And more

Download this important asset now to learn how customer experience professionals can effectively listen to your customers and front line employees for CX intelligence now and when we emerge from the pandemic.

Previous Flipbook
Customer Experience & Voice of the Customer Datasheet
Customer Experience & Voice of the Customer Datasheet

Read about Speech Analytics for Voice of the Customer insight and see Eureka use case examples

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