Can You Hear Me Now? How to Use Speech Analytics to Close More Sales with JLodge

March 6, 2019

The telecommunications industry (cable, internet and digital phone) is one of the most competitive in the country, and has an estimated revenue of $90 billion for 2019.

Hear from J.Lodge, a recognized leader in contact center quality assurance and analytics, how they quickly launched, scaled, and adjusted tactics in their speech analytics programs to double close rates for a national telecommunications provider. 

And hear how those results were shared just not in the contact center, but across divisions and into the customer experience c-suite. 

Attend this webinar to learn:

  • How through analytics and adjustments you can double close rates
  • How agents can respond to customers who push back on upsell opportunities
  • How combining Artificial Intelligence with Human Intelligence provides unparalleled business insights
  • How speech analytics supplies the knowledge to fine-tune scripts for agents to increase sales

Download slides here

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Customer Interaction Analytics for Communications Companies
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The CX Pro’s Guide to Speech Analytics
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Read how speech analytics can uniquely empower customer experience initiatives!