We'd like to learn a bit more about you before watching this webinar.

First Name
Last Name
Job Title
# of Agents
Do you currently have speech analytics?
Phone Number
Thank You!
Error - something went wrong!

How Avadyne Health is Driving Better PX/CX and Brand Reputation through Speech Analytics, with CRM Magazine

For contact center-based service providers whose job it is to represent their clients at some point within the customer or patient lifecycle, optimizing that experience while preserving or enhancing their client's brand is the ultimate goal. Yet how do you ensure those goals are consistently met on every interaction in your busy engagement center?

Watch this webinar to learn how innovative healthcare revenue cycle management leader Avadyne Health has leveraged speech analytics technology and best practices to meet and exceed their clients' revenue, patient experience, compliance and brand protection objectives. 

Join Avadyne Health's Senior Director of Product Management, Pete Hamlin, along with webinar host and moderator Brian LaRoche, Marketing Director at CallMiner as they share how Avadyne Health has achieved remarkable results.

In this webinar you'll learn:

  1. How AI-fueled omnichannel speech analytics works
  2. How speech analytics and best practices dramatically improves coaching approach and agent performance
  3. How Avadyne has successfully combined technology and processes to elevate patient experience, achieve client revenue goals and maintain compliance in its contact center
  4. How speech analytics supplies the actionable business intelligence to improve both service provider and client image, products and processes

Download the webinar slides.

Previous Flipbook
ContactBabel US Contact Center Vertical Market Report: Retail
ContactBabel US Contact Center Vertical Market Report: Retail

This study looks at the structure, growth, technology, HR and commercial issues found in contact centers wi...

Next Video
Webinar Roundtable: The Current State of TCPA Compliance
Webinar Roundtable: The Current State of TCPA Compliance

Join two TCPA experts, Ryan Thurman and Parker Sutton, in a roundtable discussion about the current state o...