×

We'd like to learn a bit more about you before watching this webinar.

First Name
Last Name
Company
Job Title
# of Agents
Do you currently have speech analytics?
Phone Number
Country
State
Thank You!
Error - something went wrong!

From Zero to Hero in 10 Months: A Compliance & CX Case Study

As the first line of communication between a business and its customers, the contact centre typically has the richest source of untapped data at its disposal. Savvy businesses should use this asset as their ‘new oil’ to improve customer satisfaction and productivity by reducing cost per contact and gaining unlimited and transformational insights.

In this on-demand webinar we explore, through a Freeway Insurance case study, how organisations can drive substantial and sustained contact centre performance improvements while adapting and managing through these ever-changing market conditions.

Watch to learn:

  • The importance of adopting interaction analytics for improving quality assurance
  • How to successfully combine technology & process to elevate customer experience, achieve sales goals & maintain compliance

How interaction analytics supports rapid adaption to dynamic situational conditions

Previous Flipbook
The Continuum Maturity Model
The Continuum Maturity Model

This first-of-its-kind assessment methodology enables you to quantify the maturity of your speech analytics...

Next Video
How AI Fueled Speech Analytics is Driving Better PX/CX & Brand Reputation for Avadyne Health
How AI Fueled Speech Analytics is Driving Better PX/CX & Brand Reputation for Avadyne Health

Learn how Avadyne Health successfully combined technology and processes to elevate patient experience, achi...