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Speech Analytics: Dial into Happy Customers, Better Compliance, and Greater Efficiency

This Aberdeen report outlines why and how firms use speech analytics. It also provides an overview of key speech analytics features to maximize returns from investing in this technology.

Between February and April of 2018, Aberdeen surveyed 445 businesses regarding the top trends and best practices influencing their customer care programs. These businesses came from all industries across the world. Findings reveal that 26% of firms currently use speech analytics in their customer experience (CX) programs.

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