×

We'd like to learn a bit more about you before watching this webinar.

First Name
Last Name
Company
Job Title
Industry
# of Agents
Do you currently have speech analytics?
Opt-in for future communication?
Thank You!
Error - something went wrong!

How to Course Correct Your Speech Analytics Program

Many organizations acquire technology to address pressing challenges in their contact center and while your ship initially sets sail on a positive path, changes in executive sponsorship, technology champions and competing priorities can sometimes cause inertia in your program initiatives. But, there is a way to right the ship and course correct your speech analytics program.

Join contact center subject matter expert Jim Rembach of the Fast Leader Show along with Tony Pirotta, Chief Compliance Officer of Credit Control, LLC and Jennifer Buffaloe, CallMiner Customer Success Director for a compelling conversation on their experiences and insights. They will discuss the initial launch, how to overcome internal challenges and ongoing utilization of speech analytics to drive sustainable success in the modern contact center.

Learn about:

  • The evolving role of speech analytics in contact center environments
  • The “Do’s and Don’ts” of initial program deployment
  • Common causes of project inertia
  • How to get the “wind back in your sail” and reinvigorate your speech analytics program
  • How to sustain momentum to achieve your evolving speech analytics goals
Previous Video
7 Ideas to Transform Quality Assurance in the Call Centre
7 Ideas to Transform Quality Assurance in the Call Centre

Learn practical ideas on how to improve your call centre's quality management program to drive bottom line ...

Next Article
What Is Escalation/Incident Management? Prevention, Challenges, and How Real-Time Monitoring Can Help
What Is Escalation/Incident Management? Prevention, Challenges, and How Real-Time Monitoring Can Help

A Definition of Escalation/Incident Management In short, escalation management involves transferring calls...