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Best Practices in First Contact Resolution Roundtable

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Ready to Get ROI on Your Great Customer Service? Think “Conversionally”
Ready to Get ROI on Your Great Customer Service? Think “Conversionally”

Whenever I run a webinar on how to drive ROI from customer experience, I get an unusually high number of r...

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Uncovering the Customer Experience
Uncovering the Customer Experience

By adding CallMiner speech analytics in your call center, you will gain valuable insights into the voice of...