American First Finance Uses CallMiner’s Eureka Analyze to Drive their Agents to ‘a Better Place’

American First Finance is a leading consumer financial technology company that provides alternatives to traditional retail lending and designs solutions to support both businesses and their financially underserved or overlooked customers. Their superior technology uses a proprietary underwriting system that enables each consumer to receive an offer customized directly to their creditworthiness within minutes.

Using Eureka Analyze the contact center has been able to focus on improving first call resolution, reducing silence, taking ownership, showing empathy and coaching their agents to “a better place.”

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The State of Contact Center Technology
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Review the most urgent contact center objectives, uncover the ripest opportunities for technology, discuss ...