CallMiner Customer Success Videos
Hear from CallMiner customers their success with engagement analytics.
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3:38Watch VideoMTM Launches Their ‘AWESOME Button’ Using CallMiner Eureka
Learn how CallMiner Eureka empowered MTM to launch their ‘AWESOME button’ for agent performance to help increase contact center efficiency and improve customer experience.
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1:41Watch VideoAvadyne Health Finance Uses CallMiner’s Eureka to Increase Payment ‘Asks’ for Their Customers
Hear how CallMiner empowers Avadyne Health to tell their customers both what their patients say, and ‘how they feel’ during calls.
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2:04Watch VideoAmerican First Finance Uses CallMiner’s Eureka Analyze to Drive their Agents to ‘a Better Place’
Learn how CallMiner empowered American First Finance to focus on first call resolution, reducing silence, taking ownership and coaching their agents "to a better place."
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1:52Watch VideoHoliday Inn Club Vacations Realizes 4x ROI in Year One Using CallMiner Eureka for Collections
Learn how CallMiner Eureka empowered Holiday Inn Club Vacations to generate 4X ROI in their first year with just one person devoting a few hours a week focusing solely on ‘silence.’
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2:26Watch VideoUSCB America Benefits from CallMiner Eureka Platform
Learn how CallMiner Eureka empowered USCB to improve compliance, increase visibility into agent and customer behaviors and cut training time in HALF.
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3:12Watch VideoSiriusXM Customer Success Story
Learn how SiriusXM uses CallMiner Eureka to inform decisions and improve performance across, sales, customer service, and product development using data of their 35 million customers.
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2:42Watch VideoDialog Direct Customer Success Story
Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.
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3:20Watch VideoConn's Home Plus Customer Success Story
Conn's Home Plus has multiple call centers and over 350 agents who rely on CallMiner to supply real-time agent feedback for stronger coaching to create a better customer experience.
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10:00Watch VideoState Collection Services Customer Success Story
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3:18Watch VideoAmericollect Customer Success Story
Americollect believes in taking a new approach collection services, by being ridiculously nice. By using CallMiner Eureka to analyze data for better agent performance and sales optimization.
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10:31Watch VideoAccess Financial Customer Success Story
Learn how Access Financial was able to use speech analytics to ensure compliance, focusing on fraud, as well as improve contact center efficiency, especially on audits.
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