CallMiner Customer Success Videos

J.Lodge Uses CallMiner’s Eureka to Understand Voice of the Customer

Learn how J.Lodge uses CallMiner’s Eureka platform to identify customer friction points and what policies or procedures might prohibit positive call outcomes

Exeter Finance Uses CallMiner to Improve Agent Performance

Learn how Exeter Finance leveraged CallMiner's Eureka platform to decrease call avoidance by 30% and improve agent performance.

Avadyne Health Finance Uses CallMiner’s Eureka to Increase Payment ‘Asks’ for Their Customers

Hear how CallMiner empowers Avadyne Health to tell their customers both what their patients say, and ‘how they feel’ during calls.

American First Finance Uses CallMiner’s Eureka Analyze to Drive their Agents to ‘a Better Place’

Learn how CallMiner empowered American First Finance to focus on first call resolution, reducing silence, taking ownership and coaching their agents "to a better place."

Holiday Inn Club Vacations Realizes 4x ROI in Year One Using CallMiner Eureka for Collections

Learn how CallMiner Eureka empowered Holiday Inn Club Vacations to generate 4X ROI in their first year with just one person devoting a few hours a week focusing solely on ‘silence.’

USCB America Benefits from CallMiner Eureka Platform

Learn how CallMiner Eureka empowered USCB to improve compliance, increase visibility into agent and customer behaviors and cut training time in HALF.

SiriusXM Customer Success Story

Learn how SiriusXM uses CallMiner Eureka to inform decisions and improve performance across, sales, customer service, and product development using data of their 35 million customers.

Dialog Direct Customer Success Story

Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.

Conn's Home Plus Customer Success Story

Conn's Home Plus has multiple call centers and over 350 agents who rely on CallMiner to supply real-time agent feedback for stronger coaching to create a better customer experience.

State Collection Services Customer Success Story

Americollect Customer Success Story

Americollect believes in taking a new approach collection services, by being ridiculously nice. By using CallMiner Eureka to analyze data for better agent performance and sales optimization.

Axcess Financial Customer Success Story

Learn how Axcess Financial was able to use speech analytics to ensure compliance, focusing on fraud, as well as improve contact center efficiency, especially on audits.