CallMiner Customer Success Videos

Hear from CallMiner customers their success with engagement analytics.

  • MTM Launches Their ‘AWESOME Button’ Using CallMiner Eureka3:38

    MTM Launches Their ‘AWESOME Button’ Using CallMiner Eureka

    Learn how CallMiner Eureka empowered MTM to launch their ‘AWESOME button’ for agent performance to help increase contact center efficiency and improve customer experience.

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  • J.Lodge Uses CallMiner’s Eureka to Understand Voice of the Customer2:15

    J.Lodge Uses CallMiner’s Eureka to Understand Voice of the Customer

    Learn how J.Lodge uses CallMiner’s Eureka platform to identify customer friction points and what policies or procedures might prohibit positive call outcomes

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  • Exeter Finance Uses CallMiner to Improve Agent Performance1:50

    Exeter Finance Uses CallMiner to Improve Agent Performance

    Learn how Exeter Finance leveraged CallMiner's Eureka platform to decrease call avoidance by 30% and improve agent performance.

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  • Avadyne Health Finance Uses CallMiner’s Eureka to Increase Payment ‘Asks’ for Their Customers1:41

    Avadyne Health Finance Uses CallMiner’s Eureka to Increase Payment ‘Asks’ for Their Customers

    Hear how CallMiner empowers Avadyne Health to tell their customers both what their patients say, and ‘how they feel’ during calls.

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  • American First Finance Uses CallMiner’s Eureka Analyze to Drive their Agents to ‘a Better Place’2:04

    American First Finance Uses CallMiner’s Eureka Analyze to Drive their Agents to ‘a Better Place’

    Learn how CallMiner empowered American First Finance to focus on first call resolution, reducing silence, taking ownership and coaching their agents "to a better place."

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  • Holiday Inn Club Vacations Realizes 4x ROI in Year One Using CallMiner Eureka for Collections1:52

    Holiday Inn Club Vacations Realizes 4x ROI in Year One Using CallMiner Eureka for Collections

    Learn how CallMiner Eureka empowered Holiday Inn Club Vacations to generate 4X ROI in their first year with just one person devoting a few hours a week focusing solely on ‘silence.’

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  • USCB America Benefits from CallMiner Eureka Platform2:26

    USCB America Benefits from CallMiner Eureka Platform

    Learn how CallMiner Eureka empowered USCB to improve compliance, increase visibility into agent and customer behaviors and cut training time in HALF.

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  • SiriusXM Customer Success Story3:12

    SiriusXM Customer Success Story

    Learn how SiriusXM uses CallMiner Eureka to inform decisions and improve performance across, sales, customer service, and product development using data of their 35 million customers.

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  • Dialog Direct Customer Success Story2:42

    Dialog Direct Customer Success Story

    Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.

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  • Conn's Home Plus Customer Success Story3:20

    Conn's Home Plus Customer Success Story

    Conn's Home Plus has multiple call centers and over 350 agents who rely on CallMiner to supply real-time agent feedback for stronger coaching to create a better customer experience.

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  • State Collection Services Customer Success Story10:00

    State Collection Services Customer Success Story

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  • Americollect Customer Success Story3:18

    Americollect Customer Success Story

    Americollect believes in taking a new approach collection services, by being ridiculously nice. By using CallMiner Eureka to analyze data for better agent performance and sales optimization.

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  • Axcess Financial Customer Success Story10:31

    Axcess Financial Customer Success Story

    Learn how Axcess Financial was able to use speech analytics to ensure compliance, focusing on fraud, as well as improve contact center efficiency, especially on audits.

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