CallMiner Customer Success Videos

Hear from CallMiner customers their success with engagement analytics.

  • USCB America Benefits from CallMiner Eureka Platform2:26

    USCB America Benefits from CallMiner Eureka Platform

    Learn how CallMiner Eureka empowered USCB to improve compliance, increase visibility into agent and customer behaviors and cut training time in HALF.

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  • Avadyne Health Finance Uses CallMiner’s Eureka to Increase Payment ‘Asks’ for Their Customers1:41

    Avadyne Health Finance Uses CallMiner’s Eureka to Increase Payment ‘Asks’ for Their Customers

    Hear how CallMiner empowers Avadyne Health to tell their customers both what their patients say, and ‘how they feel’ during calls.

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  • American First Finance Uses CallMiner’s Eureka Analyze to Drive their Agents to ‘a Better Place’2:04

    American First Finance Uses CallMiner’s Eureka Analyze to Drive their Agents to ‘a Better Place’

    Learn how CallMiner empowered American First Finance to focus on first call resolution, reducing silence, taking ownership and coaching their agents "to a better place."

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  • Holiday Inn Club Vacations Realizes 4x ROI in Year One Using CallMiner Eureka for Collections1:52

    Holiday Inn Club Vacations Realizes 4x ROI in Year One Using CallMiner Eureka for Collections

    Learn how CallMiner Eureka empowered Holiday Inn Club Vacations to generate 4X ROI in their first year with just one person devoting a few hours a week focusing solely on ‘silence.’

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  • MTM Launches Their ‘AWESOME Button’ Using CallMiner Eureka3:38

    MTM Launches Their ‘AWESOME Button’ Using CallMiner Eureka

    Learn how CallMiner Eureka empowered MTM to launch their ‘AWESOME button’ for agent performance to help increase contact center efficiency and improve customer experience.

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  • Improve Agent Performance with CallMiner Eureka2:32

    Improve Agent Performance with CallMiner Eureka

    Hear how CallMiner Eureka improved Agent Performance for these companies

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  • Dialog Direct Customer Success Story2:42

    Dialog Direct Customer Success Story

    Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.

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  • Improve Contact Center Efficiency with CallMiner Eureka2:17

    Improve Contact Center Efficiency with CallMiner Eureka

    See how CallMiner Eureka improved Efficiency in these companies' contact centers

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  • Conn's Home Plus Customer Success Story3:20

    Conn's Home Plus Customer Success Story

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  • State Collection Services Case Study10:00

    State Collection Services Case Study

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  • Americollect Customer Success Story3:18

    Americollect Customer Success Story

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  • Access Financial Case Study10:31

    Access Financial Case Study

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  • SiriusXM Customer Success Story3:12

    SiriusXM Customer Success Story

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  • Why Work with CallMiner2:09

    Why Work with CallMiner

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  • Improve Customer Experience with CallMiner2:35

    Improve Customer Experience with CallMiner

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  • Contact Center Efficiency2:22

    Contact Center Efficiency

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  • Performance Management2:32

    Performance Management

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