Supporting your customers is a costly endeavor. The key to reducing costs and improving overall efficiency, is understanding how customers are interacting with your contact center. Speech analytics can reveal opportunities to streamline processes, eliminate unnecessary steps, and more effectively schedule and allocate the human resources.
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Register for LISTEN Oct 23-25, 2018 today!
David Horsager: LISTEN 2018 Keynote Speaker
Heather Hansen: LISTEN 2018 Keynote Speaker
<p>We are excited to announce our day 2 keynote speaker Heather Hansen communications consultant, speaker, and attorney. In her keynote: Every Call is a Trial – Learn How to Win Heather will share the
Why Attend LISTEN
Hear from attendees why LISTEN is the event for customer engagement analytics!
State Collection Services Case Study
Access Financial Case Study
SiriusXM Customer Success Story
Conn's Home Plus Customer Success Story
Americollect Customer Success Story
Why Work with CallMiner
Risk & Compliance