MOST RECENT...
2:15Learn how J.Lodge uses CallMiner’s Eureka platform to identify customer friction points and what policies or procedures might prohibit positive call outcomes
1:50Learn how Exeter Finance leveraged CallMiner's Eureka platform to decrease call avoidance by 30% and improve agent performance.
3:38Learn how CallMiner Eureka empowered MTM to launch their ‘AWESOME button’ for agent performance to help increase contact center efficiency and improve customer experience.
1:41Hear how CallMiner empowers Avadyne Health to tell their customers both what their patients say, and ‘how they feel’ during calls.
2:04Learn how CallMiner empowered American First Finance to focus on first call resolution, reducing silence, taking ownership and coaching their agents "to a better place."
1:52Learn how CallMiner Eureka empowered Holiday Inn Club Vacations to generate 4X ROI in their first year with just one person devoting a few hours a week focusing solely on ‘silence.’
2:26Learn how CallMiner Eureka empowered USCB to improve compliance, increase visibility into agent and customer behaviors and cut training time in HALF.
3:12Learn how SiriusXM uses CallMiner Eureka to inform decisions and improve performance across, sales, customer service, and product development using data of their 35 million customers.
2:42Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.
3:20Conn's Home Plus has multiple call centers and over 350 agents who rely on CallMiner to supply real-time agent feedback for stronger coaching to create a better customer experience.
3:18Americollect believes in taking a new approach collection services, by being ridiculously nice. By using CallMiner Eureka to analyze data for better agent performance and sales optimization.
10:31Learn how Axcess Financial was able to use speech analytics to ensure compliance, focusing on fraud, as well as improve contact center efficiency, especially on audits.