CX Solution Pack Data Sheet
CallMiner Customer Success Directors
CallMiner Customer Success Directors (CSDs) draw from their own extensive experience in speech analytics to ensure engagement analytics program success.
BIA and BIA+ Certification
As part of CallMiner’s commitment to accelerating return on investment for our customers, we offer advanced training to develop power users for your engagement analytics program.
Customer Experience & Voice of the Customer Datasheet
Read about Speech Analytics for Voice of the Customer insight and see Eureka use case examples
Omnichannel Interaction Analytics
CallMiner’s Eureka multichannel analytics eliminates channel boundaries to deliver insight across voice and text-based interactions.
Visualize, powered by Tableau®, brings your speech analytics data story to life
Eureka Capture Datasheet
Real-time audio for speech analytics.
Intro to Eureka Analyze
Capture, transcribe, and reveal insight from 100% of your customer interactions with CallMiner Eureka! Learn how it works in this intro guide.
ROI Input Checklist for Interaction Analytics
This input checklist is designed to help you tally the cost impacts associated with the important business drivers and use cases specific to your company.
CallMiner Solution Packs
CallMiner Solution Packs are designed to jump start your speech analytics program with out-of-the-box content, leading to faster speed to intelligence.
Eureka Analyze Datasheet
Automated call scoring and powerful search and discovery combined with automated call transcription and PCI redaction.
Eureka Coach Datasheet
Eureka Alert datasheet
Eureka Platform Intro
Speaker Separation datasheet
Automatically identify customer & agent speakers with single channel audio recordings through Speaker Separation
Eureka Redact Datasheet
CallMiner Advantages: Head & Shoulders Above the Rest
Engagement Optimization: CallMiner User Community
Learn more about EngagementOptimization.com. Work with your customer engagement professional peers to help navigate the evolution of customer engagement.
Eureka API datasheet
Eureka Xchange datasheet