CallMiner Eureka is a SaaS-based, customer engagement and speech analytics platform that leverages AI and machine learning to capture, transcribe, and reveal insight from 100% of your customer interactions. You can apply this insight to more effectively drive customer experience, contact centre optimisation, sales effectiveness, and risk mitigation performance.
Read this datasheet to find out:
- What engagement Analytics can do for you
- How it works
- How Eureka Analyze Resolves 9 Key Challenges you may encounter in your contact centre