CallMiner eBooks

Speech & Interaction Analytics eBook

  • Interaction Analytics Solutions for Insurance Providers

    Interaction Analytics Solutions for Insurance Providers

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  • Call Center Quality Assurance Guide

    Call Center Quality Assurance Guide

    Call center quality management or quality assurance makes sure the desired outcomes are met for both your agents and your customers.

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  • 5 Ways to Create Engaged & Empowered Call Center Agents

    5 Ways to Create Engaged & Empowered Call Center Agents

    Hiring new call center agents is never easy. Employee or agent engagement is a measurement of their performance. Learn 5 tips to keep agents productive and your business successful.

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  • How To Improve Sales Effectiveness in Contact Centers with Interaction Analytics

    How To Improve Sales Effectiveness in Contact Centers with Interaction Analytics

    This guide presents examples from more than a dozen sales and collections organizations that have tailored interaction analytics to achieve these and other benefits.

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  • Using Interaction Analytics to Digitize & Optimize Performance

    Using Interaction Analytics to Digitize & Optimize Performance

    This eBook focuses on how Interaction Analytics gives contact center agents and managers the boost they need to be their best.

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  • Interaction Analytics Improves Contact Center Efficiency eBook

    Interaction Analytics Improves Contact Center Efficiency eBook

    This guide presents metrics and real-world results on how intelligent contact centers are improving efficiency with Interaction Analytics

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  • Improve the Customer Experience with Interaction Analytics

    Improve the Customer Experience with Interaction Analytics

    The best way to improve the customer experience is to "listen" to the customer through Interaction Analytics. This eBook explains how.

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  • How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook

    How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook

    This eBook addresses how Interaction Analytics can help you mitigate compliance risk in your contact center.

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  • How to Improve Compliance & Treat Customers Fairly in Financial Services (UK)

    How to Improve Compliance & Treat Customers Fairly in Financial Services (UK)

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