Contact center operators have more regulations to deal with than ever before, and higher consequences if they fail to comply. The compliance climate was already challenging before changes to the Telephone Consumer Protection Act (TCPA) created uncertainty in the field, which in turn encouraged attorneys to file class-action lawsuits seeking favorable interpretation of the new requirements. FDCPA, CFPB, HIPAA, PCI, UDAAP, EFTA and other regulations also change, as does their enforcement environment. This eBook addresses how Interaction Analytics can help you mitigate compliance risk in your contact center.
Home » CallMiner eBooks » How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook
Error - something went wrong!
5 Ways to Create Engaged & Empowered Call Center Agents
Hiring new call center agents is never easy. Employee or agent engagement is a measurement of their performance. Learn 5 tips to keep agents productive and your business successful.
How To Improve Sales Effectiveness in Contact Centers with Interaction Analytics
Using Interaction Analytics to Digitize & Optimize Performance
eBook - Improve the Customer Experience with Interaction Analytics
eBook - How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance
Interaction Analytics Improves Contact Center Efficiency eBook
Improve the Customer Experience with Interaction Analytics
Using Interaction Analytics to Digitise & Optimise Contact Centre Performance UK eBook
How Interaction Analytics Improves Contact Centre Efficiency eBook
How to Improve Compliance & Treat Customers Fairly in Financial Services (UK)
How Water Utility Contact Centres Can Meet Ofwat’s Expectations eBook
5 Ways to Create Engaged & Empowered Call Centre Agents