UK eBooks

This Stream includes all of our UK eBooks

  • 5 Ways to Create Engaged and Empowered Call Centre Agents

    5 Ways to Create Engaged and Empowered Call Centre Agents

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  • How to Improve Compliance and Treat Customers Fairly in Finance

    How to Improve Compliance and Treat Customers Fairly in Finance

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  • Call Centre Quality Assurance Guide

    Call Centre Quality Assurance Guide

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  • Using Interaction Analytics to Digitise & Optimise Contact Centre Performance

    Using Interaction Analytics to Digitise & Optimise Contact Centre Performance

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  • How Interaction Analytics Improves Contact Centre Efficiency

    How Interaction Analytics Improves Contact Centre Efficiency

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  • How Water Utility Contact Centres Can Meet Ofwat’s Expectations

    How Water Utility Contact Centres Can Meet Ofwat’s Expectations

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