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The Importance of Contact Centre Efficiency and Customer Experience as Energy Pricing Faces Scrutiny
The Importance of Contact Centre Efficiency and Customer Experience as Energy Pricing Faces Scrutiny

By: Frank Sherlock, Vice President, EMEA Sales With energy prices rising, the UK government recently annou...

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Improve the Customer Experience with Interaction Analytics
Improve the Customer Experience with Interaction Analytics

The best way to improve the customer experience is to "listen" to the customer through Interaction Analytic...