Analyze Customer Churn with Speech Analytics
In today’s business environment, high customer expectations leave many contact centers struggling to understand why customers leave their service or churn. More often than not, these businesses...
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The Importance of Contact Centre Efficiency and Customer Experience as Energy Pricing Faces Scrutiny
By: Frank Sherlock, Vice President, EMEA Sales With energy prices rising, the UK government recently announced an independent review into the total cost of electricity and factors that could be...
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The New Significance of SIM Scores for UK Water Companies
By: Mark Lockyer, EMEA Sales Director, CallMiner With the introduction of the Open Water initiative in April 2017, UK water suppliers are facing new competition for business customers. Gone are...
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Combatting the Surge in UK Energy Switching
This year has seen more than 4.5 million energy customers in the UK switch their provider, with 600,000 of them switching in October alone. The Energy Switch Guarantee makes it extremely easy for...
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16 Examples of Artificial Intelligence Across 6 Industries
Artificial intelligence (AI) is about to transform every segment of our economy by bringing human intelligence into computing and allowing machines to learn from experience and make human-like...
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