Avadyne Health Finance Uses CallMiner’s Eureka to Increase Payment ‘Asks’ for Their Customers

Avadyne Health guides revenue cycle and hospital leaders to optimize patient satisfaction, loyalty and payments. They offer a suite of patient liability resolution services, outsource patient engagement professionals and a proprietary set of data integration tools and technology.  They use these tools, which include CallMiner’s Eureka platform, to: measure, predict and score the patient financial experience, improve patient liabilities resolution, drive real-time service recovery and directly and quantifiably empower the Patient Financial Experience.

Founded in 1971, Avadyne has over 300 hospital clients, manages over $3 billion in placements, serve over 5 million patients and collect over $1 billion in patient payments annually. 

Using Eureka, the Avadyne team has increased payments ‘asks,’ and is not only able to tell their customers what their patients say during calls, but how they ‘feel.’

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