Customer Experience

Why ask only a sample of your customer base whether they are satisfied or not, when you can ask them all with customer experience software? CallMiner Eureka automatically scores 100% of your customer interactions to evaluate your overall customer experience. 

Use CallMiner Eureka to approximate your net promoter, customer effort, or other scores used in measuring customer satisfaction by evaluating the language used in interactions with any of your agents or customer representatives.

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20 Call Center Pros Reveal the Biggest Things Companies Overlook When It Comes to Call Center Compliance Issues
20 Call Center Pros Reveal the Biggest Things Companies Overlook When It Comes to Call Center Compliance Issues

See How Conns leverages CallMiner to improve their Collections Operations     Read the eBook: How US Conta...

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Moving Beyond Interaction Analytics to an Omnichannel World
Moving Beyond Interaction Analytics to an Omnichannel World