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  • LISTEN 2018: New Keynotes, Workshops & Sessions Announced

    LISTEN 2018: New Keynotes, Workshops & Sessions Announced

    CallMiner’s LISTEN is the industry’s leading event for customer engagement analytics professionals. It brings together analysts, thought leaders and product experts to share best practices on...

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  • CallMiner Named a Leader in AI-Fueled Speech Analytics

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  • Summer Is The Time To Binge Watch Webinars

    Summer Is The Time To Binge Watch Webinars

    At CallMiner, we strive to consistently deliver valuable information through our learning center and the numerous webinars we host and are speakers on with our partners. We know you can’t always...

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  • Identify, Predict & Stomp Out Fraud w/Speech Analytics

    22 Aug Webinar
  • What is Collection Analytics? Definitions, Benefits, and More

    What is Collection Analytics? Definitions, Benefits, and More

    Debt collection companies are now turning to speech analytics in order to help them reduce delinquencies and mitigate losses allowing businesses to maximize their accounts receivable recovery....

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  • GDPR Compliance Best Practices for Today & Tomorrow

    28 Aug Webinar
  • 7 Ways of Using Speech Analytics To Shape Your AI Strategy

    7 Ways of Using Speech Analytics To Shape Your AI Strategy

    Contact centers are a vital part of ongoing business success. Agents are ultimately responsible for all interactions and delivering a positive customer experience. One wrong decision and they can...

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  • Stop the Customer Churn Epidemic – By Listening!

    11 Sept UK Webinar
  • Simple Health Case Study

    Simple Health Case Study

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  • Miss a Webinar? Catch Up Anytime!

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  • Real Time Resolutions Case Study (UK)

    Real Time Resolutions Case Study (UK)

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  • Improving Healthcare Customer Experience With Speech Analytics

    Improving Healthcare Customer Experience With Speech Analytics

    The healthcare industry is constantly evolving and faces critical challenges on a daily basis. From ever-changing government regulations to managing patient expectations to finding ways to...

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  • 3 Ways Sekure Merchant Boosted Sales Conversion with Five9 and CallMiner39:11

    3 Ways Sekure Merchant Boosted Sales Conversion with Five9 and CallMiner

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    Use Our ROI Calculator to See the True Value of Customer Engagement Analytics

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  • New research gives you 25 billion reasons to understand why customers say goodbye

    New research gives you 25 billion reasons to understand why customers say goodbye

    Today, CallMiner published the CallMiner Index – a survey report that reveals a switching epidemic that is costing British businesses at least £25 billion a year.  And most of the reasons are...

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  • SiriusXM CallMiner Success Story Podcast Highlights from CCW

    SiriusXM CallMiner Success Story Podcast Highlights from CCW

    CallMiner recently participated in Customer Contact Week, an event dedicated to exploring best practices in the call center training, technologies, and priorities. During the event, we conducted...

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  • Insurance Customer Churn: CallMiner Index UK

    Insurance Customer Churn: CallMiner Index UK

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  • Utilities Customer Churn: CallMiner Index UK

    Utilities Customer Churn: CallMiner Index UK

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  • Chat with CallMiner experts and connect with your peers in our user community.

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  • LISTEN 2018: Keynote Announcement and Session Voting

    LISTEN 2018: Keynote Announcement and Session Voting

    I am excited to once again invite you to LISTEN, CallMiner’s industry leading event for customer engagement analytics professionals, brings together top organizations acquiring intelligence from...

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  • Banking Customer Churn: CallMiner Index UK

    Banking Customer Churn: CallMiner Index UK

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  • 4 Measurements of CX Success in the Outsourced Contact Center

    4 Measurements of CX Success in the Outsourced Contact Center

    When it comes to business process outsourcing (BPO), the virtual assistant market is predicted to reach $3 billion by the year 2020. And it is no surprise that the number of home-based customer...

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  • UK CallMiner Index: Consumer switching by sector, the reasons and the impact of call centres

    UK CallMiner Index: Consumer switching by sector, the reasons and the impact of call centres

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  • Interested in a Call Center Audit? Sign up for a FREE Test Drive with CallMiner.

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  • How To Improve Sales Effectiveness in Contact Centers with Interaction Analytics

    How To Improve Sales Effectiveness in Contact Centers with Interaction Analytics

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  • Keep Your Call Center At-Home Agents Engaged

    Keep Your Call Center At-Home Agents Engaged

    Remote employment is becoming increasingly popular across the United States. Working from home gives employees a break from the constant office noise along with the opportunity to embrace a more...

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  • Leveraging Best Practices to Empower Your Agent Workforce

    Leveraging Best Practices to Empower Your Agent Workforce

    When a customer contacts your call center, they expect answers to their questions and solutions for their problems. They don’t expect to find themselves on hold for a long time or talking to an...

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  • What Executives Need To Know About Contact Center Compliance

    What Executives Need To Know About Contact Center Compliance

    Calculating risk and the potential reward is a normal part of doing business. When it comes to managing a contact center, the one time you should never take a risk is in regards to regulatory...

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