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58:28Watch VideoHow Avadyne Health is Driving Better PX/CX and Brand Reputation through Speech Analytics, with CRM Magazine
Learn how healthcare revenue cycle management leader Avadyne Health leveraged speech analytics technology to exceed their clients' revenue, patient experience, compliance & brand protection objectives
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February 12th Webinar: How to Build a Speech Analytics Program
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2:26Watch VideoUSCB America Benefits from CallMiner Eureka Platform
Learn how CallMiner Eureka empowered USCB to improve compliance, increase visibility into agent and customer behaviors and cut training time in HALF.
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US Inner Circle Guide to Customer Interaction Analytics
This guide helps illuminate many of the issues to be considered when researching and selecting such an interaction analytics solution.
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Read ArticleSentiment Analysis Tools Buying Guide
Sentiment – it’s more than a nine-letter word for a thought backed by passion or feeling; it’s also a leading cause of crises in consumer relations. Sentiment as it pertains to your customers...
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Learn MoreU.S. Contact Center Decision-Makers' Guide
Customer interaction analytics offers opportunities to gain insight, improve operational efficiency & develop agent performance. This guide helps inform your solution research and selection decisions.
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2:18Watch VideoCallMiner Coach: Real-Time Agent Quality Management
CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.
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Read ArticleExamples of Customer Engagement Strategies & Tips from the Pros
Customer engagement plays a pivotal role in every business’s operations, and as such, it is a hot topic in today’s customer experience discourse. Heightening customer engagement involves tailoring...
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Read ArticleWhat is Employee Experience? Definition & Best Practices
Most business invest time, effort and scrutiny on the customer experience. However, its internal equivalent – the employee experience – receives far less attention than it deserves in many...
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CallMiner Profile In Forbes Magazine
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Read ArticleCall Center Statistics You Should Know
As industrial and economic globalization trends continue to develop in the world’s present market, the use of outsourced talent to accomplish a wide variety of tasks ranging from the rote and...
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CallMiner Named a Leader in AI-Fueled Speech Analytics
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Read ArticleVoice of the Customer Tools and Best Practices
As businesses work to deliver ever-greater service quality to their customers, new technologies continue to grow and develop to better accommodate their efforts. Voice of the Customer (VoC) tools...
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Read ArticleWhat is Robotic Process Automation (RPA)? Definition, Tips & Best Practices
As many modern jobs grow in complexity, coping with a rapidly scaling economy and a significant shortage of trained talent, numerous companies have taken to using software and other technology...
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15:41Watch VideoSuperior Decision Making with Customer Analytics Hosted by CRM Magazine
In this webinar hosted by CRM Magazine, CallMiner Director of Outreach Marketing, Brian LaRoche, will discuss the topic of emotion in customer calls.
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Read Article7 Important Call Center Skills Every Agent Should Have
Working as a call center agent requires several soft skills to see the best results. Call centers are responsible for much more than mere issue resolution. These organizations serve as the remote...
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Learn More10 Ways Speech Analytics Empowers the Entire Enterprise
This guide identifies 10 different ways the engagement data captured and analyzed from your call center can transform your organization’s performance and results.
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Read Article25 Employee Satisfaction Survey Questions You Need to Ask
Encouraging your workforce to share their innermost concerns and ideas about your company can be particularly tricky. However, there is a lot to be said for asking the right questions. Surveying...
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Read ArticleContact Centre Predictions for 2020
Microsoft’s Richard Peers predicted that by 2020, 85% of all customer service interactions would be handled without the need for a human agent. Although his prediction was not completely accurate,...
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Interested in a Call Center Audit? Sign up for a FREE Test Drive with CallMiner.
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Measuring the Voice of the Customer: Data Driven Strategies & Tools to Unlock Voice of the Customer Insight
In this whitepaper, we’ll discuss the importance of VoC, how to measure it with data-driven strategies and tools to uncover value and transform CX for bottom-line impact and increased brand loyalty.
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Read ArticleCall Center Metrics: Examples, Tips & Best Practices
An efficient call center operation hinges on the ability of management to identify flaws in their systems and practices as well as execute improvement plans to fix these quickly. Fortunately, with...
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Read ArticleWhat is the CFPB Arbitration Rule? Definition & Best Practices
Arbitration between companies and consumers as an alternative form of conflict resolution often works as a strategic option for the company in question, affording it the opportunity to minimize...
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Miss a Webinar? Catch Up Anytime!
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Read ArticleLISTEN 2019 is “in the Books”
It’s hard to believe after all the planning and hard work by so many people here at CallMiner that “LISTEN 2019 Velocity to Vision” at Margaritaville Resort in Hollywood FL is finally “in the...
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