Home
-
Read ArticleImproving Productivity and Collections Revenue While Mitigating Risk
For many businesses, debt collection is an unavoidable necessity. It is also one of the essential tasks a business needs to complete to see success and maintain a steady cash flow. Too often,...
-
Zeroing in on Ideal Coaching Moments with Speech Analytics
June 27th Webinar -
Read Article5 Benefits Of An API Integration In Your Contact Center
Business needs are constantly evolving, forcing many contact centers to review their interaction analytics resources to determine if they are acquiring the insight needed to optimize...
-
Read ArticleConversations with Your Customers: Tone is Everything!
“Use your voice.” “Watch your tone.” “It’s not what you say, it’s how you say it.” Sounds like a conversation a parent has with a teenager, right? But if you want more satisfied customers, more...
-
Learn MoreThe US Customer Experience Decision-Makers’ Guide 2018
-
1:00:57Watch VideoArtificial Intelligence in the Contact Center - Tech Tank
-
Read ArticleQ&A on Best Practices and Guidelines for Purchasing Speech Analytics Webinar
Recently I had the pleasure of speaking on a webinar, Best Practices and Guidelines Purchasing Speech Analytics with Colin Taylor, CEO & Chief Chaos Officer of The Taylor Reach Group on...
-
Read ArticleContact Center Efficiency & CX: A Delicate Balance
It is no secret that delivering a positive and enjoyable customer experience is crucial these days. In fact, experts predict that customer experience will become the sole differentiator that...
-
Read ArticleSee You At Customer Contact Week For Discussions, Demos, and Copper Mules
Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including...
-
Read ArticleThe Machine Learning “Okey Dokey” Hypothesis
We’re always looking for new ways to incorporate machine learning into speech analytics. While experimenting with some from scikit-learn, an open-sourced python toolkit, my observation was that...
-
1:07:11Watch VideoTone Matters! Gain Insights on Sentiment Through Speech Analytics
-
Learn MoreCCW Special Report: Customer Journey Mapping
-
Read ArticleContact Center Efficiency & CX: A Delicate Balance
It is no secret that delivering a positive and enjoyable customer experience is crucial these days. In fact, experts predict that customer experience will become the sole differentiator that...
-
Chat with CallMiner experts and connect with your peers in our user community.
JOIN US! -
Learn MoreMaking the Grade: Using Automatic Scorecards to Improve Agent Performance
-
Learn MoreEureka Xchange datasheet
-
Read ArticleSee You At Customer Contact Week For Discussions, Demos, and Copper Mules
Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including...
-
Read ArticleThe Machine Learning “Okey Dokey” Hypothesis
We’re always looking for new ways to incorporate machine learning into speech analytics. While experimenting with some from scikit-learn, an open-sourced python toolkit, my observation was that...
-
Interested in a Call Center Audit? Sign up for a FREE Test Drive with CallMiner.
SIGN UP! -
Learn MoreSpeech Analytics Solutions for Credit & Collections
-
Learn MoreCCW Special Report: CX Automation
-
Learn MoreEureka Analyze datasheet
-
Follow us on LinkedIn
FOLLOW -
Learn MoreSpeaker Separation datasheet
-
Loading More...
