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  • The Do’s and Don’ts of Customer Engagement Analytics from CCW

    The Do’s and Don’ts of Customer Engagement Analytics from CCW

    Speech analytics has come a long way since its introduction. No longer is it constrained to the walls of traditional quality assurance. Earlier this year, I sat down with Brian Cantor of Customer...

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  • AI Webinar April 25 What Can AI Do To Help Your Business Today?

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  • Ask the Expert: 6 Questions About AI in the Contact Center

    Ask the Expert: 6 Questions About AI in the Contact Center

    In the latest edition of the Inner Circle’s Guide to AI, Chatbots & Machine Learning CallMiner’s VP of AI Rick Britt and Senior Data Scientist Yang Liu answered questions from their user...

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  • Creating Customer Service Super Agents with Data, Tech and Coaching Featuring Forrester1:03:21

    Creating Customer Service Super Agents with Data, Tech and Coaching Featuring Forrester

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  • CallMiner Named Top 10 Contact Centre Software and Technology for 3rd Year in a Row

    CallMiner Named Top 10 Contact Centre Software and Technology for 3rd Year in a Row

    We’re delighted that CallMiner has been named by Call Centre Helper as one of the Top 10 providers of Contact Centre Software and Technology for the third year running with Eureka Coach. In 2012,...

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  • May 8 Webinar with DMG: How Analytics-Enabled Quality Assurance Improves Your CX and Bottom Line

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  • Gamification and Analytics Drive Better Agent Engagement and Performance

    Gamification and Analytics Drive Better Agent Engagement and Performance

    Gamification is a fun and popular way to improve agent performance, satisfaction, and effect the outcomes from those contacts with your customers. Using analytics and gamification is an effective...

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  • Webinar 9 May How Real-Time Coaching Improves Agent Effectiveness

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  • 6 Ways Customer Engagement Analytics Can Go Beyond the Survey

    6 Ways Customer Engagement Analytics Can Go Beyond the Survey

    CX pros sit on a data goldmine in their call center that could complete their picture of the customer journey beyond the survey, giving them the edge needed to keep customers loyal and spending more.

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  • Are Your Call Recordings Up-to-Snuff for AI-fueled Speech Analytics?

    Are Your Call Recordings Up-to-Snuff for AI-fueled Speech Analytics?

    We are well within the “Age of the Customer”.  The first step toward competing successfully in this era is capturing the voice of the customer. Many organizations are sitting on a gold mine of...

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  • How AI Improves the Customer Experience

    How AI Improves the Customer Experience

    Real Use Cases of Engagement Analytics & Automation for Contact Center Success

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  • Utilities Churn: CallMiner Index UK

    Utilities Churn: CallMiner Index UK

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  • CallMiner Named a Leader in AI-Fueled Speech Analytics

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  • The Inner Circle Guide to AI, Chatbots & Machine Learning

    The Inner Circle Guide to AI, Chatbots & Machine Learning

    The opportunity exists for AI to take customer contact far beyond what is feasible now due the enormous amount of structured and unstructured data available.

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  • Analytics-Enabled Quality Management Improves CX, Agent Engagement and Bottom Line: DMG Consulting

    Analytics-Enabled Quality Management Improves CX, Agent Engagement and Bottom Line: DMG Consulting

    Monitoring speech and digital channels for quality management (QM) can be easier if you transition to analytics-enabled quality management (AQM).

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  • 19 Experts Reveal the One Aspect of Call Center Regulations They’d Improve

    19 Experts Reveal the One Aspect of Call Center Regulations They’d Improve

    Call center regulations are complex. The Fair Debt Collection Practices Act (FDCPA), for instance, requires debt collectors to disclose the purpose of their written or oral communications at the...

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  • What is Customer Journey Analytics?

    What is Customer Journey Analytics?

    Customer interactions don’t happen in a vacuum; your customers interact with your company through myriad channels and at many different stages throughout the buyer’s journey. While analytics for...

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  • How Trends Are Changing With Unified Communications

    How Trends Are Changing With Unified Communications

    Unified telecommunications (UC) is a solution in the communications world that allows businesses to get more out of their crucial tools and applications, by placing them in a cohesive and...

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  • 10 Speech Analytics Needs to Know for CX Pros

    10 Speech Analytics Needs to Know for CX Pros

    Read our 10 “needs to know” to introduce CX professionals who isn’t taking advantage of the data available for better Voice of the Customer and Voice of the Employee programs.

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  • CallMiner Announces 2 New Products: Capture and Visualize

    CallMiner Announces 2 New Products: Capture and Visualize

    We are excited to announce two new additions to our Eureka platform: Visualize and Capture. Visualize, powered by leading business intelligence platform Tableau®, brings your speech analytics...

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  • Visualize Datasheet

    Visualize Datasheet

    Visualize, powered by Tableau®, brings your speech analytics data story to life

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  • Unsolicited Feedback Can Be Rocket Fuel for Your CX Engine

    Unsolicited Feedback Can Be Rocket Fuel for Your CX Engine

    It’s time to create a complete picture of the customer experience with unsolicited feedback with speech analytics from CallMiner Eureka.

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  • Eureka Capture Datasheet

    Eureka Capture Datasheet

    Real-time audio for speech analytics.

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  • Miss a Webinar? Catch Up Anytime!

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  • Can You Hear Me Now? How to Use Speech Analytics to Close More Sales with JLodge59:40

    Can You Hear Me Now? How to Use Speech Analytics to Close More Sales with JLodge

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