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59:15Watch VideoHow RDI Sightline Hits a Grand Slam for its Clients with Speech Analytics
Learn how this leading BPO/research organization uses speech analytics to identify operational changes needed at their existing customer enterprises, and land new customers with these insights.
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Frost & Sullivan Contact Center Buyers Guide 2020
Read what Frost & Sullivan has to say about the state of the contact center technology marketplace, and specifically their assessment of CallMiner’s Eureka platform
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Oct. 21st Webinar: How to Expand Speech Analytics From Compliance to Enterprise-Wide ROI
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The Continuum Maturity Model
This first-of-its-kind assessment methodology enables you to quantify the maturity of your speech analytics programs and define steps to accelerate implementation, adoption and results.
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CX Insights From the Pandemic
Uncover how brands responded to the pandemic, the impact on customer service preferences, and where brands should focus to deliver an exceptional customer experience.
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Remote Agents: Managing a WFH Contact Center
This report provides advice to empower agents during this era of remote working.
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The US CallMiner Churn Index 2020
Find out more about what drives consumers to stay loyal or switch US suppliers in the new CallMiner Churn Index. With key findings on the role of contact centers & how to avoid costly customer churn.
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1:30:49Watch VideoHow AI Fueled Speech Analytics is Driving Better PX/CX & Brand Reputation for Avadyne Health
Learn how Avadyne Health successfully combined technology and processes to elevate patient experience, achieve client revenue goals and maintain compliance.
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Forrester – 3 Customer Service Megatrends: Fuse AI & Agents To Drive Better Experiences
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The US Inner Circle Guide to First-Contact Resolution
Nothing about first contact resolution is simple. This report will help you measure it accurately, balance it against other business metrics, and improve FCR to help you and your customer.
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57:34Watch VideoHow State Collection Services Optimizes Patient Experience and Revenue Recovery with Speech Analytics
Learn how to leverage speech analytics to analyze 100% of interactions and provide insights along with in-the-moment, next best action agent guidance to exceed business goals.
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Listening to the Contact Center to Overcome Pandemic Challenges
This whitepaper will explore how customer experience professionals can effectively listen to your customers and front line employees for CX intelligence now and when we emerge from the pandemic.
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CallMiner Profile In Forbes Magazine
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53:55Watch VideoHow Customer Interaction Technologies Support Optimal CX Response to Crises - featuring CXPA
Join CallMiner as we discuss how companies can leverage CX insight technologies and best practices to provide actionable guidance, both in times of crisis and normalcy to improve customer experiences.
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Inner Circle Guide to Cloud-Based Contact Center Solutions
This report answers contact center management’s most pressing questions around the decision to move from on-premise to cloud-based contact center solutions.
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1:01:16Watch VideoHow DoublePositive Supercharged Agent Performance and CX Insights with Speech Analytics
Join Double Positive to learn how this Performance Marketing organization improved agent performance, training & development using insights to enhance client outcomes and share business intelligence.
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Forrester: CallMiner Named a Leader in AI-Fueled Speech Analytics
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Read ArticleThe Best Call Center Software in 2020: Tips & Best Practices for Evaluating & Choosing the Best Call Center Software
Call centers around the world are faced with the ever-intensifying challenge of meeting consumers’ expectations. As calls flood the lines during peak periods, such centers need powerful tool sets...
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Read ArticleRemote Call Centers: Tools, Tips & Best Practices for Remote Contact Center Managers & Agents
Managing a call center caught up in the uncertainty of a worldwide pandemic is no small feat. However, there are a number of important guidelines and tips you can keep in mind to help ease your...
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59:56Watch VideoManaging Contact Centers Through the Pandemic
Join contact center expert Donna Fluss and CX leader Steve Chirokas as they discuss best practices to handle transitioning to, and managing, a remote contact center workforce during this pandemic.
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Interested in a Call Center Audit? Sign up for a FREE Test Drive with CallMiner.
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Read Article22 Customer Service & Customer Experience Managers Share the Best Ways to Handle a Disgruntled Employee
When employees exhibit disgruntled behavior, it’s concerning for managers. Not only are managers concerned for their employee’s well-being and happiness, but disgruntled employees can contribute...
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7:42Watch VideoCustomer Experience Demo
See how CallMiner's CX Solutions Pack aligns quality, loyalty and effort into your contact center performance for better customer experience.
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2:04Watch VideoAmerican First Finance Uses CallMiner’s Eureka Analyze to Drive their Agents to ‘a Better Place’
Learn how CallMiner empowered American First Finance to focus on first call resolution, reducing silence, taking ownership and coaching their agents "to a better place."
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Miss a Webinar? Catch Up Anytime!
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Read Article25 Conflict Resolution Strategies for Customer Service
Given the often-hectic nature of call-based customer support, it is not at all uncommon for conflicts to arise with confused or otherwise frustrated customers. Companies that have effective...
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