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  • Improving Productivity and Collections Revenue While Mitigating Risk

    Improving Productivity and Collections Revenue While Mitigating Risk

    For many businesses, debt collection is an unavoidable necessity. It is also one of the essential tasks a business needs to complete to see success and maintain a steady cash flow. Too often,...

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  • Zeroing in on Ideal Coaching Moments with Speech Analytics

    June 27th Webinar
  • 5 Benefits Of An API Integration In Your Contact Center  

    5 Benefits Of An API Integration In Your Contact Center  

    Business needs are constantly evolving, forcing many contact centers to review their interaction analytics resources to determine if they are acquiring the insight needed to optimize...

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  • Conversations with Your Customers: Tone is Everything!

    Conversations with Your Customers: Tone is Everything!

    “Use your voice.” “Watch your tone.” “It’s not what you say, it’s how you say it.” Sounds like a conversation a parent has with a teenager, right? But if you want more satisfied customers, more...

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  • The US Customer Experience Decision-Makers’ Guide 2018

    The US Customer Experience Decision-Makers’ Guide 2018

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  • Artificial Intelligence in the Contact Center - Tech Tank1:00:57

    Artificial Intelligence in the Contact Center - Tech Tank

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  • Q&A on Best Practices and Guidelines for Purchasing Speech Analytics Webinar

    Q&A on Best Practices and Guidelines for Purchasing Speech Analytics Webinar

    Recently I had the pleasure of speaking on a webinar, Best Practices and Guidelines Purchasing Speech Analytics with Colin Taylor, CEO & Chief Chaos Officer of The Taylor Reach Group on...

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  • Contact Center Efficiency & CX: A Delicate Balance

    Contact Center Efficiency & CX: A Delicate Balance

    It is no secret that delivering a positive and enjoyable customer experience is crucial these days. In fact, experts predict that customer experience will become the sole differentiator that...

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  • See You At Customer Contact Week For Discussions, Demos, and Copper Mules

    See You At Customer Contact Week For Discussions, Demos, and Copper Mules

    Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including...

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  • The Machine Learning “Okey Dokey” Hypothesis

    The Machine Learning “Okey Dokey” Hypothesis

    We’re always looking for new ways to incorporate machine learning into speech analytics. While experimenting with some from scikit-learn, an open-sourced python toolkit, my observation was that...

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  • Tone Matters! Gain Insights on Sentiment Through Speech Analytics1:07:11

    Tone Matters! Gain Insights on Sentiment Through Speech Analytics

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  • CCW Special Report: Customer Journey Mapping

    CCW Special Report: Customer Journey Mapping

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  • Contact Center Efficiency & CX: A Delicate Balance

    Contact Center Efficiency & CX: A Delicate Balance

    It is no secret that delivering a positive and enjoyable customer experience is crucial these days. In fact, experts predict that customer experience will become the sole differentiator that...

    Read Article
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  • Making the Grade: Using Automatic Scorecards to Improve Agent Performance

    Making the Grade: Using Automatic Scorecards to Improve Agent Performance

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  • Eureka Xchange datasheet

    Eureka Xchange datasheet

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  • See You At Customer Contact Week For Discussions, Demos, and Copper Mules

    See You At Customer Contact Week For Discussions, Demos, and Copper Mules

    Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including...

    Read Article
  • The Machine Learning “Okey Dokey” Hypothesis

    The Machine Learning “Okey Dokey” Hypothesis

    We’re always looking for new ways to incorporate machine learning into speech analytics. While experimenting with some from scikit-learn, an open-sourced python toolkit, my observation was that...

    Read Article
  • Interested in a Call Center Audit? Sign up for a FREE Test Drive with CallMiner.

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  • Speech Analytics Solutions for Credit & Collections

    Speech Analytics Solutions for Credit & Collections

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  • CCW Special Report: CX Automation

    CCW Special Report: CX Automation

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  • Eureka Analyze datasheet

    Eureka Analyze datasheet

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  • Speaker Separation datasheet

    Speaker Separation datasheet

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