Home

  • How to Invite the Most Honest Customer Feedback: Partner Case Study

    How to Invite the Most Honest Customer Feedback: Partner Case Study

    Do you have time for a survey? Can you give us some feedback?  Tell me how I did! We are all too familiar with customer feedback requests as they bombard us from every side: email signatures,...

    Read Article
  • How AI-Fueled Speech Analytics is Rocking the World of Customer Experience1:04:01

    How AI-Fueled Speech Analytics is Rocking the World of Customer Experience

    Watch Video
  • Why Digital Channel Frustration Leads to Frustrated Calls Into the Call Center

    Why Digital Channel Frustration Leads to Frustrated Calls Into the Call Center

    In our recent survey and report, The CallMiner Index which identifies  in the UK and US the sectors that have the highest churn rates and reveals the reasons why consumers switch suppliers. One...

    Read Article
  • Dialog Direct Delivers Significant Sales and Process Improvement with Speech Analytics

    Dialog Direct Delivers Significant Sales and Process Improvement with Speech Analytics

    Dialog Direct is a marketing services and customer experience solution provider that differentiates by the quality of experience it can deliver to its clients and their end customers. They...

    Read Article
  • Breaking Down the Speech Analytics Vocabulary

    Breaking Down the Speech Analytics Vocabulary

    Recently the 11th edition of Contact Babel’s “US Contact Center Decision-Makers’ Guide”  the largest and most comprehensive study of all aspects of the US contact center industry was published....

    Read Article
  • 190 Billion Reasons Why You Should Find the Root Causes of Complaints

    190 Billion Reasons Why You Should Find the Root Causes of Complaints

    I was fascinated by a story about the cost of complaints based on a study by the Institute of Customer Service. The research suggested that time wasted by customers making complaints, and the...

    Read Article
  • UK Contact Centre Decision-Maker’s Guide 2018-2019

    UK Contact Centre Decision-Maker’s Guide 2018-2019

    Learn More
  • Making the Voice of the Customer Work

    Making the Voice of the Customer Work

    Learn More
  • How to Get the ROI from Your Contact Center with Engagement Analytics57:00

    How to Get the ROI from Your Contact Center with Engagement Analytics

    Watch Video
  • CallMiner Named a Leader in AI-Fueled Speech Analytics

    Download Report
  • 30 Marketing Pros & Data Analysts Reveal How Marketing Data Analysts Can Better Impact Marketing ROI

    30 Marketing Pros & Data Analysts Reveal How Marketing Data Analysts Can Better Impact Marketing ROI

    More companies are turning to marketing data analysis to gain better insights on their customers, deliver the right messages at the right time, and increase revenue through better marketing ROI....

    Read Article
  • Top 10 Gamification Blogs

    Top 10 Gamification Blogs

    Gamification is a popular strategy that contact centers use to improve employee performance as well as business results. Many contact centers have experienced increased revenues, higher sales,...

    Read Article
  • Congratulations to the 2018 LISTEN Awards Winners

    Congratulations to the 2018 LISTEN Awards Winners

    At last month’s LISTEN event, we were excited to award three customers with LISTEN Awards for their achievements in speech analytics success.  The LISTEN awards were presented to customer...

    Read Article
  • ×

    Watch a Personalized Demo Here!

    First Name
    Last Name
    Company
    Job Title
    Industry
    # of Agents
    Opt-in for future communication?
    !
    Watch It Now!
    Error - something went wrong!
  • ROI Input Checklist for Interaction Analytics

    ROI Input Checklist for Interaction Analytics

    Learn More
  • Stop Losing Customers By Listening To Them With Speech Analytics57:13

    Stop Losing Customers By Listening To Them With Speech Analytics

    Watch Video
  • How Listening to Customer Impacts Your Bottom Line

    How Listening to Customer Impacts Your Bottom Line

    We recently published The CallMiner Index: Consumer Switching By Sector, The Reasons and The Impact of Call Centers and are hosting a webinar on November 13th to discuss the numerous findings. In...

    Read Article
  • Dialog Direct Customer Success Story2:42

    Dialog Direct Customer Success Story

    Watch Video
  • Interested in a Call Center Audit? Sign up for a FREE Test Drive with CallMiner.

    SIGN UP!
  • Collection Success Stories in the Contact Center: Part 2

    Collection Success Stories in the Contact Center: Part 2

    Maintaining contact center compliance in the debt collection industry is a difficult task with compliance to state-by-state regulatory laws and agent retention being two of the biggest. One error...

    Read Article
  • Contact Babel US Contact Center Decision-Makers' Guide 2018

    Contact Babel US Contact Center Decision-Makers' Guide 2018

    Learn More
  • Stop Avoidable Customer Churn With Great Agent Behavior

    Stop Avoidable Customer Churn With Great Agent Behavior

    If you see a business contact for the first time in months and they appear not to be interested in what you have to say, your desire to meet them again is likely to be low. If they also appear...

    Read Article
  • Miss a Webinar? Catch Up Anytime!

    Watch Now
  • CallMiner Eureka Alert Provides Next Generation Automated Monitoring, Redaction and Alerting

    CallMiner Eureka Alert Provides Next Generation Automated Monitoring, Redaction and Alerting

    At last week’s LISTEN customer conference, we announced how Eureka Alert combines AI-driven automated transcription, redaction, and alerting to provide real-time direction to contact center...

    Read Article
  • loading
    Loading More...