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Learn More10 Ways Speech Analytics Empowers The Entire Enterprise
This guide identifies 10 different ways the engagement data captured and analysed from your call centre can transform your organisation’s performance and results.
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Read ArticleSentiment Analysis Tools Buying Guide
Sentiment – it’s more than a nine-letter word for a thought backed by passion or feeling; it’s also a leading cause of crises in consumer relations. Sentiment as it pertains to your customers...
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Learn MoreU.S. Contact Center Decision-Makers' Guide
Customer interaction analytics offers opportunities to gain insight, improve operational efficiency & develop agent performance. This guide helps inform your solution research and selection decisions.
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Read ArticleExamples of Customer Engagement Strategies & Tips from the Pros
Customer engagement plays a pivotal role in every business’s operations, and as such, it is a hot topic in today’s customer experience discourse. Heightening customer engagement involves tailoring...
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Read ArticleWhat is Employee Experience? Definition & Best Practices
Most business invest time, effort and scrutiny on the customer experience. However, its internal equivalent – the employee experience – receives far less attention than it deserves in many...
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Read ArticleLISTEN World Tour is Coming to London
The date has been fixed, the venue chosen, and the preparations are underway!! February 25th and 26th will find us hosting the 1st leg of the LISTEN World Tour at 8 Fenchurch, London for our...
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15:41Watch VideoSuperior Decision Making with Customer Analytics Hosted by CRM Magazine
In this webinar hosted by CRM Magazine, CallMiner Director of Outreach Marketing, Brian LaRoche, will discuss the topic of emotion in customer calls.
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7:42Watch VideoCustomer Experience Demo
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CallMiner Profile In Forbes Magazine
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Read Article7 Important Call Center Skills Every Agent Should Have
Working as a call center agent requires several soft skills to see the best results. Call centers are responsible for much more than mere issue resolution. These organizations serve as the remote...
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CallMiner Named a Leader in AI-Fueled Speech Analytics
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Learn More10 Ways Speech Analytics Empowers the Entire Enterprise
This guide identifies 10 different ways the engagement data captured and analyzed from your call center can transform your organization’s performance and results.
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Read Article25 Employee Satisfaction Survey Questions You Need to Ask
Encouraging your workforce to share their innermost concerns and ideas about your company can be particularly tricky. However, there is a lot to be said for asking the right questions. Surveying...
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Read ArticleContact Centre Predictions for 2020
Microsoft’s Richard Peers predicted that by 2020, 85% of all customer service interactions would be handled without the need for a human agent. Although his prediction was not completely accurate,...
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Measuring the Voice of the Customer: Data Driven Strategies & Tools to Unlock Voice of the Customer Insight
In this whitepaper, we’ll discuss the importance of VoC, how to measure it with data-driven strategies and tools to uncover value and transform CX for bottom-line impact and increased brand loyalty.
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Read ArticleCall Center Metrics: Examples, Tips & Best Practices
An efficient call center operation hinges on the ability of management to identify flaws in their systems and practices as well as execute improvement plans to fix these quickly. Fortunately, with...
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Read ArticleWhat is the CFPB Arbitration Rule? Definition & Best Practices
Arbitration between companies and consumers as an alternative form of conflict resolution often works as a strategic option for the company in question, affording it the opportunity to minimize...
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Read ArticleLISTEN 2019 is “in the Books”
It’s hard to believe after all the planning and hard work by so many people here at CallMiner that “LISTEN 2019 Velocity to Vision” at Margaritaville Resort in Hollywood FL is finally “in the...
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Interested in a Call Center Audit? Sign up for a FREE Test Drive with CallMiner.
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Read ArticleVOE Definition: What is a Verification of Employment (VOE)?
Ensuring your company deals with and employs only the best candidates can prove to be a very tricky feat. Although there are many honest applicants to positions and potential commitments, there...
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Read ArticleData Mining Tools Buying Guide: Expert Tips for Choosing the Best Data Mining Tools
Data mining is one of the most insight-giving and potentially the most powerful tool businesses can harness in the modern economy. The ability to recognize patterns comes with a myriad of benefits...
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Read ArticleThe 3 Deadly Sins of Gamifying in the Contact Centre
In our recent webinar we talked about How to Gamify Your Contact Centre and Motivate Advisors. But before you get into the depths of planning your gamification strategy, there are three deadly...
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Miss a Webinar? Catch Up Anytime!
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Sitel + CallMiner Survey: Preventing Fraud and Preserving CX with AI
This study identifies consumer concern around fraud, habits & channel preferences for communicating with brands & perceptions around use of artificial intelligence & speech technology to prevent fraud
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