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Read ArticleAnnouncing Medallia Partnership to Empower Voice of the Customer Insights
This week CallMiner announced a partnership with Medallia, the leader in Customer Experience Management cloud technology. The new partnership pairs CallMiner’s contact center engagement analytics...
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Stop Losing Customers By Listening To Them With Speech Analytics
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Learn MoreUS CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers
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Read Article20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
From essentials like average handle time to broader metrics such as call center service levels, there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all...
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Read ArticleSpeech Analytics Is A Crime Fighting Agent!
Fraud continues to be a significant problem for businesses around the world. As measures to combat mail and Internet fraud increase, criminals are moving their attempts to contact centers. Too...
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Learn MoreVentana Research: Putting Customer Conversations to Work
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Learn MoreThe CX Pro’s Guide to Speech Analytics
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Read ArticleThoughts From The AI Summit In San Francisco
To most of external world we are a call center platform, more specifically a call center change and insight software. Last week we had the opportunity to attend and speak, and really geek out...
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Learn MoreAberdeen: The ROI of Speech Analytics
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Learn More10 Best Practices You Need to Make the Most of Your Speech Analytics
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CallMiner Named a Leader in AI-Fueled Speech Analytics
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Learn MoreState Collection Service, Inc. Increases Revenue Collection & Accelerates Agent Development
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Learn MoreUS CallMiner Index: Communications
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Learn MoreSpeech Analytics: Dial into Happy Customers, Better Compliance, and Greater Efficiency
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Learn MoreSpeech Analytics for Automotive Lenders
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Learn MoreUS CallMiner Index: Insurance
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Learn MoreHow Artificial Intelligence and Interaction Analytics Drive Better Customer Experiences
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Learn MoreUS CallMiner Index: Banks
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Read ArticleMaking Sense of CX Alphabet Soup: NPS, CSAT, CES
Delivering excellent customer service is no longer enough if businesses want to succeed in today’s competitive landscape. Customer experience (CX) is the new driving factor for business growth...
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1:00:48Watch VideoBusiness Intelligence and Analytics: A CRM Perspective
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Read ArticleListening & Empathy Is Key To Stemming The Tide Of Customer Churn
The CallMiner Index UK uncovered that call centres play a pivotal role in a consumer’s decision to switch their suppliers or stay loyal. In fact, the report reveals that 68% of customers are...
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Learn MoreSpeaker Separation datasheet
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