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Read ArticleLISTEN 2018: New Keynotes, Workshops & Sessions Announced
CallMiner’s LISTEN is the industry’s leading event for customer engagement analytics professionals. It brings together analysts, thought leaders and product experts to share best practices on...
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CallMiner Named a Leader in AI-Fueled Speech Analytics
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Read ArticleSummer Is The Time To Binge Watch Webinars
At CallMiner, we strive to consistently deliver valuable information through our learning center and the numerous webinars we host and are speakers on with our partners. We know you can’t always...
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Identify, Predict & Stomp Out Fraud w/Speech Analytics
22 Aug Webinar -
Read ArticleWhat is Collection Analytics? Definitions, Benefits, and More
Debt collection companies are now turning to speech analytics in order to help them reduce delinquencies and mitigate losses allowing businesses to maximize their accounts receivable recovery....
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GDPR Compliance Best Practices for Today & Tomorrow
28 Aug Webinar -
Read Article7 Ways of Using Speech Analytics To Shape Your AI Strategy
Contact centers are a vital part of ongoing business success. Agents are ultimately responsible for all interactions and delivering a positive customer experience. One wrong decision and they can...
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Stop the Customer Churn Epidemic – By Listening!
11 Sept UK Webinar -
Learn MoreSimple Health Case Study
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Learn MoreReal Time Resolutions Case Study (UK)
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Read ArticleImproving Healthcare Customer Experience With Speech Analytics
The healthcare industry is constantly evolving and faces critical challenges on a daily basis. From ever-changing government regulations to managing patient expectations to finding ways to...
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39:11Watch Video3 Ways Sekure Merchant Boosted Sales Conversion with Five9 and CallMiner
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Read ArticleNew research gives you 25 billion reasons to understand why customers say goodbye
Today, CallMiner published the CallMiner Index – a survey report that reveals a switching epidemic that is costing British businesses at least £25 billion a year. And most of the reasons are...
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Read ArticleSiriusXM CallMiner Success Story Podcast Highlights from CCW
CallMiner recently participated in Customer Contact Week, an event dedicated to exploring best practices in the call center training, technologies, and priorities. During the event, we conducted...
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Learn MoreInsurance Customer Churn: CallMiner Index UK
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Learn MoreUtilities Customer Churn: CallMiner Index UK
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Read ArticleLISTEN 2018: Keynote Announcement and Session Voting
I am excited to once again invite you to LISTEN, CallMiner’s industry leading event for customer engagement analytics professionals, brings together top organizations acquiring intelligence from...
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Learn MoreBanking Customer Churn: CallMiner Index UK
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Read Article4 Measurements of CX Success in the Outsourced Contact Center
When it comes to business process outsourcing (BPO), the virtual assistant market is predicted to reach $3 billion by the year 2020. And it is no surprise that the number of home-based customer...
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Learn MoreUK CallMiner Index: Consumer switching by sector, the reasons and the impact of call centres
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Learn MoreHow To Improve Sales Effectiveness in Contact Centers with Interaction Analytics
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Read ArticleKeep Your Call Center At-Home Agents Engaged
Remote employment is becoming increasingly popular across the United States. Working from home gives employees a break from the constant office noise along with the opportunity to embrace a more...
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Read ArticleLeveraging Best Practices to Empower Your Agent Workforce
When a customer contacts your call center, they expect answers to their questions and solutions for their problems. They don’t expect to find themselves on hold for a long time or talking to an...
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Read ArticleWhat Executives Need To Know About Contact Center Compliance
Calculating risk and the potential reward is a normal part of doing business. When it comes to managing a contact center, the one time you should never take a risk is in regards to regulatory...
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