BIA and BIA+ Certification

As part of CallMiner’s commitment to accelerating return on investment for our customers, we offer advanced training to develop power users for your engagement analytics program.

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The Agent Churn Cycle: Why It Happens and How to Prevent It
The Agent Churn Cycle: Why It Happens and How to Prevent It

Today’s contact centers are all too familiar with agent turnover. The industry’s employee turnover rates r...

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4 Ways To Use Call Recordings for Better Contact Center Performance
4 Ways To Use Call Recordings for Better Contact Center Performance

According to a recent survey by Contact Babel of contact center professionals, over 90% of businesses reco...