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LISTEN 2018: New Keynotes, Workshops & Sessions Announced
CallMiner’s LISTEN is the industry’s leading event for customer engagement analytics professionals. It brings together analysts, thought leaders and product experts to share best practices on...
Summer Is The Time To Binge Watch Webinars
At CallMiner, we strive to consistently deliver valuable information through our learning center and the numerous webinars we host and are speakers on with our partners. We know you can’t always...
What is Collection Analytics? Definitions, Benefits, and More
Debt collection companies are now turning to speech analytics in order to help them reduce delinquencies and mitigate losses allowing businesses to maximize their accounts receivable recovery....
7 Ways of Using Speech Analytics To Shape Your AI Strategy
Contact centers are a vital part of ongoing business success. Agents are ultimately responsible for all interactions and delivering a positive customer experience. One wrong decision and they can...
Simple Health Case Study
Real Time Resolutions Case Study (UK)
Improving Healthcare Customer Experience With Speech Analytics
The healthcare industry is constantly evolving and faces critical challenges on a daily basis. From ever-changing government regulations to managing patient expectations to finding ways to...
3 Ways Sekure Merchant Boosted Sales Conversion with Five9 and CallMiner
New research gives you 25 billion reasons to understand why customers say goodbye
Today, CallMiner published the CallMiner Index – a survey report that reveals a switching epidemic that is costing British businesses at least £25 billion a year. And most of the reasons are...
SiriusXM CallMiner Success Story Podcast Highlights from CCW
CallMiner recently participated in Customer Contact Week, an event dedicated to exploring best practices in the call center training, technologies, and priorities. During the event, we conducted...
Insurance Customer Churn: CallMiner Index UK
Utilities Customer Churn: CallMiner Index UK
LISTEN 2018: Keynote Announcement and Session Voting
I am excited to once again invite you to LISTEN, CallMiner’s industry leading event for customer engagement analytics professionals, brings together top organizations acquiring intelligence from...
Banking Customer Churn: CallMiner Index UK
4 Measurements of CX Success in the Outsourced Contact Center
When it comes to business process outsourcing (BPO), the virtual assistant market is predicted to reach $3 billion by the year 2020. And it is no surprise that the number of home-based customer...
UK CallMiner Index: Consumer switching by sector, the reasons and the impact of call centres
How To Improve Sales Effectiveness in Contact Centers with Interaction Analytics
Keep Your Call Center At-Home Agents Engaged
Remote employment is becoming increasingly popular across the United States. Working from home gives employees a break from the constant office noise along with the opportunity to embrace a more...
Leveraging Best Practices to Empower Your Agent Workforce
When a customer contacts your call center, they expect answers to their questions and solutions for their problems. They don’t expect to find themselves on hold for a long time or talking to an...
What Executives Need To Know About Contact Center Compliance