CallMiner CX Solution Pack Overview

CallMiner’s CX Solution Pack is a speech analytics industry first resource for delivering Customer Experience (CX) insight from contact center conversation behaviors. Analytics applied via intelligent categorization for conversations between customers and contact center agents delivers insight into what matters most for improving CX from an “outside-in” VoC perspective.

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How Real-Time Coaching Improves Agent Effectiveness featuring Call Center Helper
How Real-Time Coaching Improves Agent Effectiveness featuring Call Center Helper

Train contact centre agents to unlock the potential of agent-customer conversations and create positive exp...

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3 Reasons Why Agent Empathy Makes for Happier Customers
3 Reasons Why Agent Empathy Makes for Happier Customers

The CallMiner Churn Index shows that listening is critical to keeping customers loyal. When asked about th...