Conn's Home Plus Customer Success Story

Conn's Home Plus is an electronics and home appliance retailer, which also offers financing to their customers.  Their multiple call centers and over 350 agents rely on CallMiner to supply real-time agent feedback for stronger coaching to create a better customer experience. 

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NPS Scores and CX Scorecards: Is Your Survey Data Telling the Whole Story?
NPS Scores and CX Scorecards: Is Your Survey Data Telling the Whole Story?

Numbers don’t lie. Or do they? Net Promoter Scores (NPS) and similar measures are often touted as valuable...

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Combatting the Surge in UK Energy Switching
Combatting the Surge in UK Energy Switching

This year has seen more than 4.5 million energy customers in the UK switch their provider, with 600,000 of...