×

We'd like to learn a bit more about you before downloading this report.

First Name
Last Name
Company
Job Title
Industry
# of Agents
Do you currently have speech analytics?
Opt-in for future communication?
Thank You!
Error - something went wrong!
   

Contact Babel US Contact Center Decision-Makers' Guide 2018

The "US Contact Center Decision-Makers' Guide (2018/19 - 11th edition)" is the major annual report studying the performance, operations, technology and HR aspects of US contact center operations. The result is the 11th edition of the largest and most comprehensive study of all aspects of the US contact center industry.

Like most contact center applications, speech analytics can be used to cut costs, but its promise goes far beyond this. No other contact center technology provides the business with this level of potential insight that goes far beyond the boundaries of the contact center and can offer genuine and quantifiable ways in which sub-optimal business processes can be improved.

Read more about use of analytics across verticals and contact center size in latest Contact Babel DMG report.

Previous Article
Collection Success Stories in the Contact Center: Part 2
Collection Success Stories in the Contact Center: Part 2

Maintaining contact center compliance in the debt collection industry is a difficult task with compliance ...

Next Article
Stop Avoidable Customer Churn With Great Agent Behavior
Stop Avoidable Customer Churn With Great Agent Behavior

If you see a business contact for the first time in months and they appear not to be interested in what yo...