CX Solution Pack Data Sheet

The CallMiner CX Solution Pack consists of categories and scores designed to deliver customer experience (CX) insight from conversation. The pack is structured around Voice of the Customer (VOC) and Voice of the Employee (VOE) categories to enable both customer and agent insight.

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CallMiner Coach: Real-Time Agent Quality Management
CallMiner Coach: Real-Time Agent Quality Management

CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech an...

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How Real-Time Coaching Improves Agent Effectiveness featuring Call Center Helper
How Real-Time Coaching Improves Agent Effectiveness featuring Call Center Helper

Train contact centre agents to unlock the potential of agent-customer conversations and create positive exp...