CallMiner Community EngagementOptimization.com

EngagementOptimization.com is an online community designed for customer engagement professionals. EngagementOptimization.com is the future of work enabling industry experts from around the globe to connect, share, communicate and collaborate in an interactive online community on topics relating to customer engagement and interaction analytics. By building a strong network, we as individuals and groups can tap into our collective industry knowledge and expertise to empower those who wish to further their career, the efforts of their organization and partners and to better serve their customers.

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Migrating from Manual to Automatic Scorecards
Migrating from Manual to Automatic Scorecards

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Customer Journey-Based Interaction Analytics
Customer Journey-Based Interaction Analytics

Learn how to identify what is working right and what needs improvement that can positively impact the custo...