Other Content You Might Like
Operational Challenges in the Call Center Industry
There are numerous issues for which call center managers and leaders must account in running a successful customer support operation. From actively keeping track of shifts in the industry’s...
MTM Launches Their ‘AWESOME Button’ Using CallMiner Eureka
Learn how CallMiner Eureka empowered MTM to launch their ‘AWESOME button’ for agent performance to help increase contact center efficiency and improve customer experience.
5 Call Center Training Best Practices
Great customer service agents form the backbone of every successful call center operation. However, enthusiasm, commitment and top-notch performance on the job are not cultivated in a vacuum....
How to Build a Speech Analytics Program
Watch this workshop led by CallMiner’s expert Customer Success Directors as they take you through the components to consider when building a speech analytics program.
Call Center Floor Rules
The floor of any call center is the organization’s mission-critical space intended entirely to serve the very purpose for which the center exists – handling calls. As such, your call center’s main...
10 Ways Speech Analytics Empowers the Entire Enterprise
This guide identifies 10 different ways the engagement data captured and analyzed from your call center can transform your organization’s performance and results.
ContactBabel US Contact Center Vertical Market Report: Finance
This study looks at the structure, growth, technology, HR and commercial issues found in contact centers within the US financial services sector.
USCB America Benefits from CallMiner Eureka Platform
Learn how CallMiner Eureka empowered USCB to improve compliance, increase visibility into agent and customer behaviors and cut training time in HALF.
Call Center Metrics Best Practices
Obtaining useful metrics on daily operations in your call center can help to improve many aspects of your business. However, there is quite a bit more to making effective use of call center...
ContactBabel US Contact Center Vertical Market Report: Insurance
This study looks at the structure, growth, technology, HR and commercial issues found in contact centers within the US insurance industry.
CallMiner Alert: Real-Time Call Monitoring and Redaction
Combine AI-driven automated transcription, alerting, and redaction to provide your contact center supervisors, quality analysts, and agents with real-time, actionable business insights.
ContactBabel US Contact Center Vertical Market Report: Retail
This study looks at the structure, growth, technology, HR and commercial issues found in contact centers within the U.S. retail industry.
How Avadyne Health is Driving Better PX/CX and Brand Reputation through Speech Analytics, with CRM Magazine
Learn how healthcare revenue cycle management leader Avadyne Health leveraged speech analytics technology to exceed their clients' revenue, patient experience, compliance & brand protection objectives
US Inner Circle Guide to Customer Interaction Analytics
This guide helps illuminate many of the issues to be considered when researching and selecting such an interaction analytics solution.
Call Center Statistics You Should Know
As industrial and economic globalization trends continue to develop in the world’s present market, the use of outsourced talent to accomplish a wide variety of tasks ranging from the rote and...
Sentiment Analysis Tools Buying Guide
Sentiment – it’s more than a nine-letter word for a thought backed by passion or feeling; it’s also a leading cause of crises in consumer relations. Sentiment as it pertains to your customers...
U.S. Contact Center Decision-Makers' Guide
Customer interaction analytics offers opportunities to gain insight, improve operational efficiency & develop agent performance. This guide helps inform your solution research and selection decisions.
CallMiner Coach: Real-Time Agent Quality Management
CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.
Examples of Customer Engagement Strategies & Tips from the Pros
Customer engagement plays a pivotal role in every business’s operations, and as such, it is a hot topic in today’s customer experience discourse. Heightening customer engagement involves tailoring...
What is Employee Experience? Definition & Best Practices