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Frost & Sullivan Contact Center Buyers Guide 2020

Respected research and advisory firm Frost & Sullivan has been tracking and writing about the contact center technology marketplace for years and has an intimate knowledge of the major solution providers in the space.

Download this guide to learn more about technological and growth trends in, and projections for the marketplace, as well as Frost & Sullivan’s independent, third-party assessment of CallMiner’s Eureka platform.

Previous Video
How RDI Sightline Hits a Grand Slam for its Clients with Speech Analytics
How RDI Sightline Hits a Grand Slam for its Clients with Speech Analytics

Learn how this leading BPO/research organization uses speech analytics to identify operational changes need...

Next Flipbook
The Continuum Maturity Model
The Continuum Maturity Model

This first-of-its-kind assessment methodology enables you to quantify the maturity of your speech analytics...